Maya Grafstein Email & Phone Number

San Francisco, California, United States

• Project Manager for creation of internal database of standard operating procedures (SOPs) from 30+ teams• Created training materials and resources around SOP best practices• Tracked all team progress through compiled spreadsheets; shared updates via reports and data visualizations • Supported the Associate Director of Operations with the budgeting and annual planning processes, championing the efficient use of Google Sheets• Managed data and resources, and compiled meeting notes with next steps• Managed data and resources, meeting notes, and project documents

• Managed the 25 to Thrive Regional Network Evolution project• Drafted communications with all stakeholders, including project sponsors, working group participants, and project team members for 40+ people• Documented and updated project processes, documents, and timelines• Booked international travel and accommodations for in-person workshop• Scheduled and facilitated team and group meetings across 10 timezones

Remote

• Managed several projects concurrently during various phases of the UX strategy, design, and development of websites including facilitating workshops, creating prototypes and training • Coordinated scheduling and workload for 8-10 designers and developers in Australia + Asia, while working remotely.• Handled all incoming support requests from 20+ clients, including providing quotes and scheduling work.• Scheduled and oversaw quarterly maintenance for all websites; communicated all findings and next steps with clients, created invoices for additional work• Managed Social Media campaigns, including planning, content writing, and asset creation for all business accounts• Created and presented SEO reports to clients with suggested details for all major site pages

New York, New York, United States

• Assisted with sales, marketing, and production of live CD for touring artist (Rob Thomas) to raise money for his charity• Set up at each location including signage, table display, CD burning machines, etc. Distributed CDs after the show• Ran the Merchandise booth, selling tour T-shirts and memorabilia• Distributed flyers and explained the project to concert attendees • Traveled to 16 US cities & 8 Australian venues

Pasadena, Ca

• Provided client assessments including goal orientation, lifestyle history, and physical and biometric tests• Created customized programs depending on the individual's needs, and goals• Instructed private training sessions using a variety of fitness modalities and theories• Fostered a safe space for personal and emotional transformation

Greater Los Angeles Area

• Created content and marketing materials for online coaching certification • Engaged students ages 4-12 in various fitness & nutrition classes• Coached Boxing for Parkinson's Disease classes and private boxing lessons (through SToPD)• Taught fitness skills to homeschooled kids, encouraging teamwork and socialization

Burbank, Ca

• Created uniquely challenging fitness sequences for strength training circuits classes• Managed the pace and movements of 10-20 people at a time• Crafted expert playlists to motivate and encourage people

Costa Mesa, Ca

• Personalized training programs for individuals and small groups to meet unique goals.• Calculated suggested nutrition guidelines and meal plan suggestions.• Ameliorated the lives and health of clients with challenging and functional workouts

Costa Mesa, Ca

• Expertly crafts and serves Kicking Horse Coffee products at in-store events• Informs customers of the coffee origin, brewing process, and company values• Represents the brand with an upbeat and professional manner

Greater Chicago Area

• Assisted with Product Demonstrations, Competitor Analysis, and Business Development• Managed Salesforce CRM system for marketing automation of different populations• Created training documents for tutors using Microsoft Suite, WeVideo and Screen Capture• Trained new tutors on platform capabilities in-person around Michigan, and virtually• Communicated concerns from teachers, administrators, and tutor, to internal IT and HR departments

• Instructed teachers and students in using the company’s online math tutoring software• Performed on-site IT setup and acted as IT support during sessions

• Greeted and checked-in clients for appointments• Booked appointments for full nail salon, 5 massage rooms & 5 esthetician rooms• Shared product knowledge on various skincare lines• Handled register transactions for check-out and product purchasing

• Created monthly mass email campaigns and analyzed data returned• Expertly managed CRM of current and potential clients (Salesforce & Sugar)• Performed and presented competitor analysis to senior partners • Effectively utilized SEO and social media tools

• Managed incoming communication, calls, and mail for 50 employees• Provided client + team support for meetings, including setting up conference rooms, greeting guests, and providing IT support • Managed office amenities and supply ordering; accurately reported office and business expenses to accounting• Keyholder responsible for opening and closing the office each day• Provided nourishment services for clients

Highland Park

• Key holder responsible for opening and closing the club• Greeted and checked-in members• Directed telephone inquiries and answered phonesAdditional roles:• Pro Shop Sales Associate selling men's and women's apparel.• Child Care Associate monitoring up to 8 children ages 3 months to 13 years.

Idaho Springs, Co

• Assisted Program Director with creating special events & monitoring group activities.• Expertly managed purchasing and distribution of all camp program supplies.

Nashville, Tn

• Assisted with daily duties at this Vanderbilt-run daycare• Worked with children ages 3 months-5 years• Helped create and administer lesson plans based on age-group.

Ba, Public Policy, French

Activities and Societies: Wilderness Skills instructor (outdoor club), Vanderbilt Students for Nonviolence, Club Water Polo, Alternative.

Public Health