Maya Kirkland Email & Phone Number

Houston, Texas, United States

Washington, District Of Columbia, United States

• Conduct discovery sessions with internal/external stakeholders to scope needs and provide guidance/advisory services to technical and business teams.
• Lead change management support and develop actionable execution plans to prepare and support individual stakeholders, teams, and organizations to manage change and development, including communications plans, message.
• Develop content, communications, and graphic designs for various audiences and stakeholders to deliver the most effective and efficient messaging, amplifying the intended goals of projects and programs.

Washington D.C. Metro Area

• Eliminated non-value-added activities in daily processes and large-scale projects by implementing internal best practices in program planning, execution, and evaluation.
• Utilized Slack to manage cross-functional team calendars, generate program correspondences, and promote program engagement activities.
• Analyzed attrition, retention, and exit survey data utilizing Trello data extensions, to identify trends and correlations to expedite new hire provisioning.
• Hosted quarterly all-hands meetings to champion global partners from IBM’s GBS (Global Business Services) adopt the “IBM Way” – intentional ways, from putting the client first to employing modern tools and methods.
• Conducted Design Thinking workshops to support global leaders in identifying new strategies to empower their employees and provide transformational experiences as they incorporate new IBM practices into their existing.

Washington D.C. Metro Area

• Conceptualized the needs of Tier 1 and Tier 2 Helpdesk agents post-implementation of AskHR to drive knowledge sharing across levels.
• Facilitated and supported strategic planning and process improvement sessions
• Managed internal and external Helpdesk cases for the GoArmyEd Customer Relations Management team
• Aligned with project teams to manage PMO activities, including the managing new hire provisioning, budget and finance forecasting, and portfolio governance.

Greater Atlanta Area

• Collaborated with Category Leads and Research and Development teams to integrate detailed pipeline plans into an overall planning model
• Extracted and analyzed data to explain different scenarios to make recommendations that support sweetener strategy modifications
• Evaluated different short and long term strategies for sweetener investments required of Sweetener Steering committee to secure different sweetener supply amounts through different suppliers. Calculated sweetener.

Greater Atlanta Area

• Worked with the Revenue Growth Management (RGM) team on opportunity mapping to identify largest driving revenue opportunities by occasion to influence planning decisions
• Analyzed and identified value share and demographic insights to prioritize growth opportunities for 2017 mainstream planning
• Leveraged opportunity mapping to identify growth projections for 2018-2020

Greater Atlanta Area

Greater Atlanta Area

Greater Atlanta Area

Bachelor Of Science (B.S.), Mathematics

Activities and Societies: Helping Our Warrior Women, National Society of Black Engineers, Sisters Keeping It Real Through Servie, S.I.A.M.

Leadership Development Program