Mayank Dipesh Email & Phone Number

Bengaluru, Karnataka, India

Bengaluru, Karnataka, India

• Managed a diverse team of over 20 associates with varying levels of expertise, overseeing collaboration with both the business and renewal departments.
• Utilised Excel and SQL to analyse the existing customer base ranging from grade levels K4-K6, and effectively curated a highly captivating lead collection. These leads were then provided to the team for their follow-up.
• Employing the PowerBI dashboard, harnessed valuable insights from the past three months' data to mitigate social media escalations for the team, reducing them by a noteworthy 20%.
• Employed a range of functions such as Conditional Formatting, Pivot Tables, Charts and Graphs, as well as Rank Functions in Excel dashboards to meticulously record and evaluate individual team members' performances..
• Recorded and documented product deficiencies using dedicated forms, enabling the product team to conduct a thorough analysis for the purpose of making improvements.

Bengaluru, Karnataka, India

Developed comprehensive reports on customer satisfaction levels and survey/focus group outcomes to discern patterns and enhance customer service.Collaborated effectively with various departments to ensure prompt and effective resolution of customer needs.Leveraged advanced Excel functions, including Vlookup, Hlookup, and Index-Match, to efficiently.

Lucknow, Uttar Pradesh, India

Chemical Engineering

Education record