Manjunath M Email & Phone Number

Bengaluru, Karnataka, India

Bengaluru, Karnataka, India

Bengaluru, Karnataka, India

Bengaluru Area, India

Gurgaon, India

Bengaluru Area, India

Service & Operations ManagementRevenue responsibilityBusiness case validationProfitability AnalysisPricing Analysis and ManagementBilling & Invoicing Management for Clients and Vendors including Billing Discrepancy and reconciliation.Performance management and fine tuning.Contract validation

*Set up two 24/7 Global competency teams in India namely NRTRDE and Fraud Analytics.* Performed Knowledge and Process transition.* Managed NRTRDE solution implementation for Indian clients.* Managed the Operations of the Fraud Analytics team.* KPI and SLA Management(definition, measurement, reporting and adherence).* Conducted Performance Management.* Facilitated and conducted Training sessions.* Handled recruitment in coordination with HR.* Established clear communication standards to ensure clarity* Fraud Intelligence gathering and distribution of the information to the team.* BCP* Optimized team productivity.* Defined Audit parameters for the Indian team to ensure focus and strict process adherence.* Periodic inputs given to the team members with areas of improvements.

Collections, Field investigations, Ensure NCL is with in the suggested limits, trace all the skip cases

Have designed and established credit monitoring process in Karnataka.Implementation of fraud management software & imparting training to team members.Sop adherence.Field verifications, review of parameters defined in the fms system, create various rules and anomalies in the fms system.Credit rating and limit assignment and revision.

Chennai Area, India

 Defining Business requirements to the implementation team. Participate in UAT. Define Work logic and process flow. Prepare and provide Dashboards and MIS to management. Monitor defaulters entering into network by false identity for all the3 circles. Providing ground inputs to the corporate team for defining thresholds. Fraudulent Usage monitoring. Roaming usage monitoring both Post paid and Prepaid. Responsible for analysis of the Calling pattern of the Suspected Fraud Cases and provide the data to the management for appropriate action.Achievements:● Developed and Implemented a Lean Six Sigma Project on the integration of customer contact information for Collection and Fraud Management system.

 Responsible for Designing, Development and Implementation of the Exposure monitoring program. Responsible for providing the Data and Guidance to be given to the Team Members. Responsible for revision of Credit ratings and Credit Limits for the Entire Subscriber Base of Andhra Pradesh. Responsible for roll out of Fraud Management operations in Andhra Pradesh circle. Responsible for monitoring the Hot Listed Numbers and Equipments ids under FMS (Ranger). Responsible for defining rules and thresholds in FMS to monitor suspicious activities. Responsible for monitoring the Roaming Usage of the Subscribers by processing the TAP Files.

Mba, Finance

Mba, Finance