I am a proactive and achievement-oriented professional offering over 20 years of diverse professional experience in Operations Management with skills in training and developing department leaders, managing all aspects of operations and prioritising tasks to ensure team focus and productivity.Currently associated with Zepto India as Associate Director and spearheading teams of up to 80 Dark Stores, managing daily performance, training, and improvement plans.I am a forward thinking person with proficiency in gathering and understanding requirements of clients & other multiple stakeholders (at strategic and tactical levels), followed by translation into functional specifications as well as provisioning of suitable solutions, addressing client priorities and resolving escalations within prescribed TAT, thereby attaining client delight and high compliance scores and leading the planning, creation, evaluation, and deployment of system life cycle methodology to exceed customer expectations. beyond.