Trusted advisor to the CEO, COO, and department SVPs on all strategic initiatives involving people, profitability, and business metrics. Delivered Gross Margin improvement in Professional Services by setting up a dedicated commercial team for value-based pricing of new deals, driving a strong monetization focus on post-implementation value optimization services. Reduced cost via resource mix optimization, talent top-grading, and location strategy.Redesigned services operating model to drive strong In-market client relationships, set-up India based technical delivery CoE for better product feedback and collaboration, resulting in resource optimization by ~15%. Designed and implemented performance measurement mechanisms by measuring KPIs for 1000+ resources objectively, identified L&D opportunities and gave recommendations to CXOs for talent top-grading avenues. Led ‘Speed to Value’ methodology adoption by transforming playbooks and player enablement, resulting in a 20% reduction in implementation time.Redesigned Go-to-market strategy for SMB and non-order to cash segments by curating standard offering packages for the product editions to drive revenue growth. Steered digitalization of professional service management by implementing a professional services automation (PSA) solution. Oversee design, blueprint, and testing of all modules with a successful go-live in less than 3 months. Accountable for strategic deliverables like Quarterly Board reports, Net Revenue Retention (NRR) management, and CEO’s business reviews.

Part of strategy and growth initiatives. Driving value realization for HighRadius consulting.

Strategic program management for setting up a digital hub in India for a global energy major as part of their global transformation in innovation and engineering space. Responsibilities include curating vision and ambitions, instituting resourcing and onboarding process, designing growth and performance measurement frameworks. Instrumental in charting out an digital adoption strategy for a global telecom major. Responsible for designing the CoE blueprint, curating tools and framework for accelerating digital adoption, establishing best practices and ways of working, and driving resource upskilling programs for future readiness. Led an application portfolio modernization study for leading oilfield service provider covering a portfolio of 125 custom and legacy applications. Recommended a future ready application architecture, devised digital adoption strategy, technical debt reduction, cloud readiness assessment and application health improvement initiatives. Established new practice and offerings in areas of digital process mining, discovery and application portfolio modernization for organizationObserved revenue growth of 30%+ for the practice across accounts managed

Steered a digital adoption program for a leading oilfield service provider for its centres in eastern hemisphere. Conducted a digital learning program for leadership team, created digital initiatives pipeline for future and deployed digital workforce in client’s environment yielding benefits up to USD 1.5 million.Led intelligent automation implementation program for a Global Telco across its finance shared services. Managed a team of 20 functional and technical consultants to deliver over 25 process automations within 3 months saving over USD 1.8 million.Managed high performing teams (over 40 members) by channelizing their potential effectively towards projects success, as well as towards individual growth and developmentSingle point of contact for organizing industry connect events for EY in Pune. Active contributor towards creation of thought leadership content for key EY offerings.

• USD 3.4 Million annuity revenue with a healthy growth pipeline by taking up an onshore consulting assignment to design a location strategy for a Fortune 100 Global Investment Bank in NA. Crafted a near shore sourcing model to cater to customer preference.• Led an onsite consulting project for a Wealth Management Operations of a Leading US Bank. Recommended solutions involving process automation, digitization, process streamlining, and offshoring and mail room alliance amounting in $ 3.9 mm worth opportunities.• Steered a process transformation engagement for a leading global bank amounting to up-to 45% cost saves over a period of 2 years through Process automation, Re-engineering and digitization.• Operations Optimization study for a large Retail Banking Operations unit for a Leading bank in Brazil. Recommended a holistic solution covering transformation and near-shoring offering clients substantial cost benefits.• Led an onshore assignment focused at off-shoring feasibility and transformation opportunities for a leading financial institution in Nordic Region. Involved in creating and designing the solution for optimization for their operations centre in Baltics resulting in productivity improvement of over 42% in 5 years.• Spearheaded a sourcing engagement for a leading Peruvian bank. The project is currently in-progress and promises up-to 30% cost optimization through outsourcing to the customer.• USD 1.31 Million new annuity business (Total Contract Value) by spearheading an onshore consulting assignment for a mid-sized US bank focused at operations optimization and cost reduction..Offering and revenue growth by identifying opportunities for cross-sell and new business, domain solution architect for RFIs/RFPs and proactive pursuits. Banking offering grew by over 40 % during my tenure. Product offering creation and evangelization for Go-To Market strategy.

• Led a team of 35 managing Account Originations, Servicing and Deposits operations for UK, UAE, Bahrain and Egypt entities of a Leading Global Bank (Retail and Private Banking). • Key responsibilities: Client Engagement, business growth, Team management, Service delivery, Process improvement, Process risk control and audit readiness.• Entrusted with larger responsibility of leading Core banking platform migration involving coordination with development teams, reviewing BRD and Functional specs, overseeing UAT, PAT and cutover.• My Performance in this role can be measured by following Key Result Areas - o Customer Satisfaction scores over 98 % reflecting efficient service delivery and client engagemento Revenue growth by over 23% at 65 % gross margins reflecting prudent financial management and business growtho 20-25 % saves through process improvement and satisfactory audit report reflecting efficient process management

Managed a team of 15 responsible for Customer account originations, servicing and deposits operations of a leading global bank in UK, UAE, Bahrain and Egypt. Experienced in servicing liability and investment products including Current accounts, savings accounts, Term Deposits, Dual Currency deposits and Debit CardsStrong command over CIP and KYC procedures, AML Screening involving Sanctions and Black list review, Adverse media/ Negative screening, Enhanced due diligence and customer Risk profiling. Highlights of key responsibilities shouldered in this role – • Acquired in-depth knowledge and understanding of product and processes• Engaged with clients on regular basis to ensure expectations are met• Ensured strict conformance to operational and business KPIs• Identified opportunities for process improvement and re-engineering, and deploy relevant tools and techniques for the same• Designed robust risk and control framework to ensure high quality of deliveryCertified in KYC and AML from Indian Institute of Banking and Finance. Managed a CIP and KYC remediation project for Leading Bank’s operations in Middle East.