Monitoring the entire process, including logistics, distribution, customs clearance, and the planning of material sourcing and supply chain activities, and ensuring that processes are functioning correctly to prevent exorbitant delays and missed opportunities.Using the best procurement practices, I ensure there are open lines of contact to guarantee prompt delivery of the requested materials.Responsible to introduce process improvements to the supply chain and find new suppliers and contractors without compromising product quality or service delivery.Ensuring complete adherence to the policies, rules, and procedures governing procurement.Established and implemented a monitoring system that ensures that the prices paid for the material are in line with local market prices.Creating and managing monthly, quarterly, and annual procurement strategies in addition to progress reports, as necessary for the project tasks.Prepared service delivery contracts, leases, and purchase orders for all acquisition needs.Maintaining vendor monitoring software to keep track of all important information about the company's suppliers and keeping procurement files with all relevant documentation.This entailed making sure that all vendor complaints and issues are immediately addressed to guarantee that the project receives continuous services at all times. Managing vendor contracts and maintaining connections with suppliers to ensure the fulfillment of deliverables indicated in the contract.

Managed full sales life-cycle for Home & Content Insurance, Current Account, Over Draft, and Credit Cards.Responded to customer needs through competent customer service and prompt problem-solving.Promoted strong customer satisfaction by diagnosing and troubleshooting product issues without the need for escalated support.Conferred with customers about concerns with products or services to resolve problems and drive sales.Maintained customer interaction details in CRM to track requests, document problems and record solutions offered.