Mayank K. Email & Phone Number

Gurugram, Hr, In

Gurugram, Haryana, India

• Managed relationships with over 15 key accounts, overseeing a cumulative monthly shipment volume exceeding 250 tons and managing more than 500 Air Waybills (AWBs).• Achieved a 15% improvement in Delivery TAT and Pick up Performance through continuous monitoring and strategic optimization for major clients like Provimi, Cargill, Surya, and Avoncycles.• Effectively mitigated client escalations, achieving a 20% reduction in complaint resolution time, as corroborated by Freshdesk data.• Generated comprehensive weekly and monthly performance reports utilizing visualization tools and Excel dashboards, focusing on the analysis of Delivery TAT and Pick up Performance.• Achieved a substantial 20% increase in business volume across major designated accounts (throughout the tenure). • Conducted comprehensive client training sessions on system dashboards, resulting in increase in client proficiency and operational efficiency.

Gurugram, Haryana, India

• Identified and onboarded over 25 potential merchants/clients with state-wide or PAN India E-commerce operations, leading to the successful fulfilment of more than 10,000 order shipment.• Led the strategic expansion and management of the sales pipeline, consistently achieving a conversion rate of over 10% by adeptly converting leads into successful deals.• Collaborated seamlessly with cross-functional teams, including marketing and customer support, to ensure a unified and cohesive approach to client engagement.• Successfully addressed and resolved client queries on pickup, NDR, and account management, contributing to improved overall client satisfaction.

Ahmedabad, Gujarat, India

• Successfully engaged and secured partnerships with over 8 major merchants with nationwide presence.• Conducted 15+ successful meetings resulting in signed contracts and mutually beneficial agreements.

Noida, Uttar Pradesh, India

• Devised Go-to-Market (GTM) strategy for the Sponsorship and Bookings model, leveraging competitive market research and optimizing existing resources to capture 10% of the 900 Cr. market share spanning across 4 cities.• Initiated interactions with more than 250 CXO level stakeholders via LinkedIn & Email Marketing, leading to 60 plus negotiatory discussions which eventually converted into 12 high-value sponsorship deal closures.• Directed 6 strategic marketing campaigns involving internal and external stakeholders to enhance brand presence for partners including PUMA India, Adidas India, Bajaj Finserv, PepsiCo India, etc.

Bokaro, Jharkhand, India

Master Of Business Administration (Mba)

Bachelor Of Engineering (B.E)

Education record