An accomplished professional with a strong foundation in general management, holding an MBA from the prestigious Indian Institute of Management (IIM) Bodh Gaya, a testament to my dedication to academic excellence. My career journey has equipped me with a diverse skill set that transcends industries, making me the ideal candidate for roles in Business Analysis, Product Management, Project Management, Management Consultant and General Management, with immediate availability. At Delhivery, I thrived as a Strategic Account Manager, meticulously monitoring key performance metrics and resolving client escalations, while contributing to network expansion and strategic solutions. As a Business Development Manager at Pickrr Technologies Pvt. Ltd., I successfully identified and onboarded clients, resolving their queries and guiding new team members. During my summer internship at Accentiv' Edenred, I led the way in forging alliances with potential merchants and finalized crucial contracts. My experiences aren't limited to the corporate world; I've also been a part of the vibrant startup ecosystem, contributing to market research, product strategy, and cross-functional coordination at SportsApp. Beyond my professional journey, I've earned accolades for exceptional academic performance and held positions of responsibility, exemplifying leadership and discipline. My commitment extends to volunteering for social causes and raising awareness about holistic well-being. As I embark on the next chapter of my career, I look forward to leveraging my unique experiences and education to drive innovation and results in my next role, and I am eager to connect and collaborate with like-minded professionals.
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Strategic Account ManagerDelhivery Sep 2021 - Mar 2022Gurugram, Haryana, India• Managed relationships with over 15 key accounts, overseeing a cumulative monthly shipment volume exceeding 250 tons and managing more than 500 Air Waybills (AWBs).• Achieved a 15% improvement in Delivery TAT and Pick up Performance through continuous monitoring and strategic optimization for major clients like Provimi, Cargill, Surya, and Avoncycles.• Effectively mitigated client escalations, achieving a 20% reduction in complaint resolution time, as corroborated by Freshdesk data.• Generated comprehensive weekly and monthly performance reports utilizing visualization tools and Excel dashboards, focusing on the analysis of Delivery TAT and Pick up Performance.• Achieved a substantial 20% increase in business volume across major designated accounts (throughout the tenure). • Conducted comprehensive client training sessions on system dashboards, resulting in increase in client proficiency and operational efficiency. -
Business Development ManagerPickrr Apr 2021 - Aug 2021Gurugram, Haryana, India• Identified and onboarded over 25 potential merchants/clients with state-wide or PAN India E-commerce operations, leading to the successful fulfilment of more than 10,000 order shipment.• Led the strategic expansion and management of the sales pipeline, consistently achieving a conversion rate of over 10% by adeptly converting leads into successful deals.• Collaborated seamlessly with cross-functional teams, including marketing and customer support, to ensure a unified and cohesive approach to client engagement.• Successfully addressed and resolved client queries on pickup, NDR, and account management, contributing to improved overall client satisfaction. -
Manager - Merchant AlliancesAccentiv' India Mar 2020 - Jul 2020Ahmedabad, Gujarat, India• Successfully engaged and secured partnerships with over 8 major merchants with nationwide presence.• Conducted 15+ successful meetings resulting in signed contracts and mutually beneficial agreements. -
Product StrategySportsapp Mar 2018 - May 2019Noida, Uttar Pradesh, India• Devised Go-to-Market (GTM) strategy for the Sponsorship and Bookings model, leveraging competitive market research and optimizing existing resources to capture 10% of the 900 Cr. market share spanning across 4 cities.• Initiated interactions with more than 250 CXO level stakeholders via LinkedIn & Email Marketing, leading to 60 plus negotiatory discussions which eventually converted into 12 high-value sponsorship deal closures.• Directed 6 strategic marketing campaigns involving internal and external stakeholders to enhance brand presence for partners including PUMA India, Adidas India, Bajaj Finserv, PepsiCo India, etc. -
Management TraineeSteel Authority Of India Limited Jun 2016 - Aug 2016Bokaro, Jharkhand, India
Mayank K. Education Details
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Master Of Business Administration (Mba) -
Bachelor Of Engineering (B.E)
Frequently Asked Questions about Mayank K.
What is Mayank K.'s role at the current company?
Mayank K.'s current role is Delhivery || Ex-Pickrr || IIM BG.
What schools did Mayank K. attend?
Mayank K. attended Indian Institute Of Management Bodh Gaya, Sdm College Of Engg & Tech , Dharwad, Delhi Public School, Bokaro Steel City..
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Mayank K.
Scaling Graphy | Customer Success Strategies | Saas | B2B | Edtech | Ex - SpayeeBengaluru1gmail.com
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