Mayank Jain Email & Phone Number

Gurugram, Haryana, India

Gurugram, Haryana, India

Gurugram, Haryana, India

Gurugram, Haryana, India

• Managed the Product team of 15+ to devise client focused product strategy; gathered user feedback to guide product improvements and introduced initiatives to enhance client (B2B), customer (B2B2C, B2C) satisfaction by.
• Developed and assessed metrics to examine the success of product and features; Maintained a robust product roadmap; Prepared wireframes and product prototypes (using Balsamiq and Adobe XD); Conducted market & customer.
• Led multiple strategic projects with high dollar value; devised 6-month project outline and tracked schedules, budgets and milestones of 25-member team for a multi-product platform launches for one of the largest.
• Implemented strategies to enhance acquisition, engagement and retention by 25% for an active user base of 1.2M+.

Gurugram, Haryana, India

• Supervised client engagement teams, planned and coordinated product delivery deadlines for 250+ clients across 4 continents and 30+ countries; redesigned in-house engagement evaluation tool to increase user experience.
• Collaborated frequently with 50+ inhouse stakeholders from Business, Design, Product, Engineering, Data Science, Legal and QA Teams to execute product operations on an ongoing basis; leveraged JIRA, Asana and optimized.

Chennai Area, India

• Analyzed technical and functional requirements of 15+ clients through Request for Proposal (RFP) followed by Solution and Product Mapping resulting in a direct revenue of $2M+ in US Healthcare Provider Industry.
• Managed accounts with a total annual revenue of $10M+, conducted regular client visits and worked on a multitude of offshore account management activities including planning, research, strategy, review and profit & loss.
• Led discussions around developing solutions in a team of 20+ Client and Delivery Partners, brainstormed around new product developments from scratch and reviewed the overall capabilities by developing case studies.
• Identified new business avenues through extensive market research (primary & secondary), evaluated market trends, discovered new partnerships and alliances; built 5+ newsletters for a direct audience of 20,000+.

Noida Area, India

• Analyzed 100+ checkpoints in the entire supply chain flow of Post Sale (Services) Department to measure the impact of Goods and Services Tax; made the system lean by 55% by designing a process matrix to avoid.
• Created the Business Requirement Document (BRD) for developing the IT Infrastructure and incorporating the necessary financial regulations; Interacted with 10+ vertical heads to understand AS-IS process and discussed.

Bengaluru Area, India

• Developed multiple Products and Features (C++ and Python) as part of a high-speed transaction system with 99.9% uptime implemented across 50+ airlines around the globe.
• Executed the project through Agile methodology; gained a comprehensive understanding of SDLC and Project Management; Acted as a scrum master for 2 sprints and achieved a sprint completion rate of 95%.
• Co-Founded the innovation cell of the department and conducted multiple "Know Your Product" sessions for an audience base of 500+; received a "PAT on the back" award for outstanding contributions from the vertical head.
• Won the coveted ‘Dream Team Award’ out of 30+ teams and 1500+ participants across Amadeus Bangalore.

Noida, Uttar Pradesh, India

• Automated the product marketing initiatives by designing an app from scratch using APIs; identified 50,000+ potential customers by assessing various websites, funneled visitor flow and optimized the campaign by 70%.
• Automated the Sales Process by integrating Email Marketing with CRM dashboard and generating the Analytics report.

• Used Java, HTML and DBMS technology to design an efficient online personal data storage system; Consolidated user’s personal data across all channels on a common platform in an encrypted form.
• Completed the certification course with an A+ grade; Consolidated user’s personal data across all channels on a common platform in an encrypted form

Master Of Business Administration (M.B.A.), General Management

Activities and Societies: Office Bearer, Alumni Committee • Responsible for strengthening the relationship between alumni and the.

Bachelor Of Engineering (B.E.), Computer Science

Activities and Societies: President, Overall Student Coordinator (OSC) of Aranya’13 - The annual socio-technical fest of Thapar.