Mayank Kishore Email & Phone Number

Bengaluru, Karnataka, India

Bengaluru, Karnataka, India

• As the Product Owner of Accenture's internal cloud migration tool, assessed new and existing feature enhancement requests, considering their effects on the business and client demand.• Developed and maintained detailed functional specifications and business process flow, resulting in a 15% reduction in errors during user acceptance testing.• Analyzed data to identify trends and patterns and make recommendations for process improvements.• Assisted in managing product backlogs and prioritizing feature requests• Developed and implemented standard operating procedures and user training programs to ensure product knowledge transfer and successful onboarding for internal teams and external customers.• Facilitated end-to-end cloud migration process, including physical resource transition and on-premise resource decommissioning.• Created a project plan, defined scope, and coordinated with stakeholders to meet project deadlines.• Analyzed real-time data to identify critical paths and roadblocks during migration, ensuring adherence to schedule.• Prepared cloud migration roadmap with wave planning, resource coordination, issue resolution, and management for streamlined digital transformation.

Bangalore Urban, Karnataka, India

• Collaborated cross-functionally to enhance operational efficiency and reduce turnaround time by up to 60% through process improvements.• Led technical assessment of critical production issues to identify the root cause and proposed solutions to minimize the impact on end-users.• Created SOPs and a knowledge base to establish a comprehensive process for addressing recurring technical issues with significant user impact.• Worked with stakeholders to develop business requirements and functional specifications for new products, resulting in a 20% increase in customer satisfaction.• Boosted user adoption by 50% through targeted user training, user-friendly interface design, and data-driven behavior analysis.• Utilized change management processes and toolkits to identify stakeholders, assess impacts, develop change mitigation strategies, and determine appropriate tools for implementation.

Pgpm

Bachelor Of Engineering - Be, Information Science/Studies

Xii, Science

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