Mayara Costa Email & Phone Number

State Of São Paulo, Brazil

• Liderança de equipe, promovendo colaboração e eficiência para alcançar metas de performance e otimização de processos.• Experiência em construir e gerenciar relacionamentos estratégicos de longo prazo com clientes B2B e parceiros-chave.• Atuação direta em agências e com grandes marcas, colaborando em campanhas de marketing digital e estratégias de mídia para maximizar o impacto.• Desenvolvimento de campanhas personalizadas baseadas em análise de dados, com foco em resultados mensuráveis e melhoria contínua.• Habilidade em se adaptar a ambientes dinâmicos e complexos, mantendo comunicação clara e eficaz com stakeholders.

Responsible for establishing and maintaining relationships with partners.Key client portfolio:B2W, Whirlpool, Netshoes, Zattini, Centauro, Nike, Kabum, Fastshop, Wine, Dell, Leroy Merlin, Drogaraia, Drogasil, Aliexpress, Whirlpool.Retain existing clients and manage them in a consultative and strategic manner.Conduct meetings, project creation, and results tracking.Responsible for enhancing campaign performance by understanding each client's needs to offer the best product and/or solution.Propose upselling and cross-selling strategies to clients.Achieve desired objectives through media buying, retargeting, social media, price comparison websites, cashbacks, coupon sites, content, influencers, and business websites, among many others. Focus on campaigns that achieve KPIs and goals.Learn, understand, and advise clients on how to utilize the technologies Rakuten offers.

Primary contact with partners, providing high quality support and ensuring an exceptional experience.Assistance and Support: Respond promptly to questions and requests from affiliates through various communication channels such as email, chat or telephone, offering guidance on products, programs and processes.Troubleshooting: Identify and resolve issues related to affiliate activities, from technical issues to payment and commission concerns, ensuring continued partner satisfaction.Training and Enablement: Provides training and educational materials for affiliates, helping them to better understand marketing strategies to improve their performance and results.Performance Monitoring: Track affiliate performance by analyzing metrics and KPIs, propose solutions to optimize performance and increase partnership income.Proactive Communication: Keep affiliates informed about updates, promotions and campaigns through regular communications, aiming to establish a relationship of trust and engagement.Account Management: Individually manage the relationship with affiliates, understanding their specific strategies and objectives and developing strategies to maximize their performance.Market Analysis: Stay up-to-date on market trends and competition related to affiliate marketing, seeking insights to refine approaches and attract new affiliates.Conflict Resolution: Dealing with potential conflicts or disputes between affiliates and the company, seeking fair solutions in line with the organization's policies.

São Paulo, São Paulo

Sales analysis, forecasting future orders and stock shipments, product registration and portfolio dispatch, order scheduling requests, servicing category managers for Training, Football, Electronics, Martial Arts, Food Supplements, and Racket segments; supplier negotiations with Nike, Penalty, Adidas, Naja, Puma, Speedo, Wilson; import activities including Order Plan execution, barcode generation, and processing of shipping orders from the Import department.

Mapping market opportunities for new customer prospecting.Filling out and updating the CRM (integrated system).Post-sales activities, external visits to clients and prospects, issuance and management of Service Orders, Minutes, and Contracts.

São Paulo

Experience in customer service, reception, billing, negotiation, reporting, sales, partnership closing, document filing, typing tasks, telephone handling, inventory control, and purchasing.Brief experience in recruitment and selection, training of new employees.

Pós-Graduação Lato Sensu - Mba, Mba Em Marketing, Branding E Growth

Intercâmbio Em Liverpool - Uk, Inglês Como Segundo Idioma

Curso Superior De Tecnologia (Cst), Administração, Negócios E Marketing