- Providing support to the Quality team by auditing tickets ensuring quality expected standards are greeted.- Gathering relevant data to develop ways to improve team performance.- Tracking system bugs and tools issues to offer an accurate quality metrics.- Supporting all team members by answering their doubts, shadowing, and 1:1 session in order to improve team performance and keep the alignment within the team.- Working cross-functionality with Quality Analysts and the team's Coaches to implement and evaluate strategies to support team members and their development within the team.

- Reviewing social media flagged content in adherence with client’s policies within specified time frames.- Performing on sensitive content on a global scale following client’s processes and procedures. - Investigating and responding appropriately to potential hazards to the platform’s integrity, ensuring the safety of users sensitive and personal information. This may include cooperating with subject matter escalating to responsible team any content that violates the client’s community safety standards.- Applying specific market knowledge recognising trends and patterns to mitigate the risk of harm to the community.- Maintaining the highest level of confidentiality and work ethics demanded by the role.

- Assisted the branch opening and closing at regular timings.- Supplied ATM, validated ATM's transactions and cash management in general.- Prepared money orders and maintained neat and clean teller area at all times according to bank policy.- Directly reported to the branch's manager and assisted the sales and service delivery figures and sets target for the branch for the coming period to achieve the administrative sector objectives and improve business.- Assisted with administration and control of the branch expenses and daily banking activities - Supervised bank tellers operations to ensure the delivery of products/services in a timely manner.- Maintained high standard of services in branch and prepared accurate records.- Monitored the financial operations of the branch to maintain a transparency in the cash flow.

- Processed withdrawals, deposits, loan, payments and account look ups for clients.- Developed professional relationships with all customer contacts.- Balanced cash drawer at shift beginning and ending.- Worked well in a fast-paced bank environment.- Quickly and effectively solved customer demands while helping them find the right solutions for their banking needs, providing accurate and appropriate information to customers.- Conducted training for new recruits and development training for existing staff in the branch to keep their knowledge and productivity levels high.

- Helped clients to solve issues in an effective and friendly manner- Answered all incoming calls and requests to the banking centre- Participated in selling Bank products and expanding customer relationships- Made all sales goals of Bradesco products (investments, life insurance, personal loan and credit cards)- Answered customer inquiries regarding their account transactions

- Updated and maintained employee benefits, employment status, and similar records- Set appointments and arranged meetings- Prepared new employee files- Direct communication with costumers and suppliers via phone and email- Provided payroll information by collecting time and attendance records