Maya Stopa Email & Phone Number

Toronto, Ontario, Canada

Toronto, Ontario, Canada

• Overseeing the Digital Sales distribution process, from products’ raw material forms to the point at which they are available online for sale, supervising the daily sales of the online items and assisting with the.
• Managed the daily operations of the E-Commerce platforms, coordinating and maintaining catalogues on different platforms (Instacart, Cornershop, Shopify)
• Communicated with stakeholders from different departments to determine needs and timelines, overseeing cost management
• Established work schedules, procedures, and training for employees handling E-Commerce requests
• Ensured that each step of the E-Commerce process is functioning effectively to avoid costly delays and lost sales opportunities
• Managed the Houseware department, ordering and receiving products and closing invoices

Toronto, Ontario, Canada

• The Retail Lead serves as the liaison between staff and management to ensure the department is fully functional. The Retail Lead delegates, motivates, trains and mentors Front End Cashiers and Guest Relations.
• Assisted in supervising the Retail team to ensure optimal performance and guest experience
• Processed and settled daily cash and credit transactions for all departments
• Documented and communicated overages, shortages, sales data and technical or price discrepancies, communicating issues to the appropriate managers and departments
• Maintained an accurate safe count along with daily operations, ordered and monitored inventory of supplies needed for the Front End
• Managed stock levels and making key decisions about stock control

São Paulo Area, Brazil

• Managed export shipments for customers.
• Requested reservation with ship-owners and compliance with draft rules and deadlines
• Elaborated documents for export procedures
• Providing appropriate shipping documentation to customers and freight forwarders
• 50% of processes for special shipments (fairs, samples, etc.)
• Communicated and follow up with customers

São Paulo Area, Brazil

• Manage export shipments for customers.
• Requested reservation with ship-owners and compliance with draft rules and deadlines
• Elaborated documents for export procedures
• Providing appropriate shipping documentation to customers and freight forwarders
• Coordinated an average of 80 processes per month
• Communicated and follow up with customers

São Bento Do Sul Area, Brazil

• Gained hands-on experience in trade, documents and freight processes
• Assisting the team and related departments elaborating documents and data
• Communicated and follow up with customers
• Performed administrative assistant tasks such answering phones and managing schedules