Mayara Benevides Email & Phone Number

Dublin, IE

Dublin, County Dublin, Ireland

Dublin City, County Dublin, Ireland

• Applying knowledge of Trust & Safety standards to online content.
• Experience in dealing with Spam, Risk & Fraud, Personal Safety Threats, Domestic Violence, Suicide and Self-harm, Human Exploitation/Trafficking, Child Abuse, Physical Assault and Sexual Assault, Drug Activity, Hate.
• Maintain a standard of 97% quality in line with the company’s SLAs.
• Use RCA to identify issues, discuss possible solutions, and implement strategies to resolve these issues.
• Experience working on multiple projects in response to user engagement.
• Shadowing new QAs and training them on content queues and market-specific policies.

County Dublin, Ireland

• Managing the company’s social media platforms (Facebook Ads, Google AdWords, website) by writing online content and monitoring the ad performance.

Dublin City, County Dublin, Ireland

• Frontline Troubleshooting: ensuring rapid and precise resolution of complex issues affecting users of Facebook through email and live chat support.
• Acting as a POC for the team, assisting colleagues with daily questions and facilitating the escalation of complex user issues to product and engineering teams to resolve bugs and incidents.
• Taking ownership of helping Facebook users drive results through their FB marketing campaigns by providing support and education.
• Achieving high customer satisfaction (CSAT) ratings.
• Recognized for demonstrating strong interpersonal, verbal, and written communication skills guided by empathy, and received an 'Employee of the Month' award.

Dublin City, County Dublin, Ireland

• Evaluating account details of Facebook users to identify indicators of suspicious activity.
• Reviewing highly sensitive and graphic content in various formats, including text, images, and videos.
• Recognizing and flagging trends and uncommon policy-related issues.
• Testing new tools and providing feedback to internal teams for improvement.
• Consistently reaching targets of 800 tickets daily.

County Dublin, Ireland

• Managing a team of 30 people.
• Coordinating daily store management operations.
• Controlling stock, and monitoring food hygiene to maintain the highest standards.
• Working closely with the Store Manager to ensure KPIs were achieved

Dublin, Ireland

• Established good working relationships with customers.
• Operated the cash register payments.
• Ensured stock levels were well maintained according to company standards.Achievements:
• Promoted to Deputy Manager.
• Focused on selling product sales targets.

Dublin, Ireland

• Providing customer support for the Irish market via email and phone.
• Creating social media campaigns and enhancing the company’s new website.

Dublin, Ireland

• Maintaining various office files, demonstrating exceptional organizational skills. Achievements:
• Improved my business English language skills.
• Developed strong administrative and organisational skills, as well as attention to detail.

João Pessoa Area, Brazil

• In Brazil, I worked in a customer-facing role and administrative environment within the public employment sector at João Pessoa City Hall.
• Performing administrative activities such as agenda, minute taking, telephone assistance, emails, files, travels, and management reports and presentations.
• Preparing statistical reports and notes for the Management Team.
• Managing and resolving queries on behalf of the Coordinator of SINE.Achievements:
• Developed exceptional management skills and the ability to manage highly sensitive situations due to the nature of the public organization.
• Received a ‘Focused Recognition’ award in light of exceeded efforts in preparing reports and presentations for the higher manager (Mayor of João Pessoa city).

Associate’S Degree, Diploma In Big Data For Business

Attended Modules: - Introduction to Data Analytics (MySQL) - Management - Digital Marketing - Maths & Statistics for Business (using R).

Master Of Business Administration - Mba, Business Management, Master

Bachelor’S Degree, Business Administration, First Class Honors

Activities and Societies: I was heavily involved in volunteer movements and sport throughout my four years in college.Completed with an.