Mayara Oliveira Email & Phone Number

Rio De Janeiro, Brazil

São Paulo

Operations processes mapping, planning and execution focusing on amplifying the Sales Team's productivity and effectiveness. Partner with cross-functional teams providing key metrics and strategies over business.• Sales responsible for the CRM system (Hubspot), ensuring its vitality, data standardization, and meticulously reviewing of opportunities to enhance its efficiency• Working with cross-functional teams on data-driven decisions, bringing revenue predictability based on… Show more Operations processes mapping, planning and execution focusing on amplifying the Sales Team's productivity and effectiveness. Partner with cross-functional teams providing key metrics and strategies over business.• Sales responsible for the CRM system (Hubspot), ensuring its vitality, data standardization, and meticulously reviewing of opportunities to enhance its efficiency• Working with cross-functional teams on data-driven decisions, bringing revenue predictability based on strategic data analysis of different sources• Data keeper all sales metrics to craft reports, ensuring completeness and accuracy, compiling insightful and strategic information for multiple stakeholders and leadership• Supporting the development of efficient sales processes, implementing effective workflow and embracing best practices• Sales enablement of all updating processes and operational training• Tracking Key Performance Indicators (KPI) related to overall sales performance Show less

Partner with cross-functional teams providing operational support to sales, UA and monetization teams, mapping process quality and prioritize/drive improvements. Oversee data administration and recommend tools to improve data quality, analysis, and reporting.• Mapping company's revenue sources, to achieve business analysis and predictability for strategic actions;• Identification of opportunities to enhance value for the company;• Working closely with Marketing, Product and Data… Show more Partner with cross-functional teams providing operational support to sales, UA and monetization teams, mapping process quality and prioritize/drive improvements. Oversee data administration and recommend tools to improve data quality, analysis, and reporting.• Mapping company's revenue sources, to achieve business analysis and predictability for strategic actions;• Identification of opportunities to enhance value for the company;• Working closely with Marketing, Product and Data teams to drive performance, quality, scalability and operational efficiency. Show less

Highlight: Planning, mapping and execution of the entire sales process for the B2B Commercial team of the Cyberlabs Group, focused on the efficiency of the customer journey and sales, contributing to +800% in ARR growth between 2021 and 2022Defined/documented/implemented B2B operational processes, inspected sales process quality and prioritized improvements based on tests and analysis, bosting better consumer journey and company's revenue growth• Defined/documented/implemented… Show more Highlight: Planning, mapping and execution of the entire sales process for the B2B Commercial team of the Cyberlabs Group, focused on the efficiency of the customer journey and sales, contributing to +800% in ARR growth between 2021 and 2022Defined/documented/implemented B2B operational processes, inspected sales process quality and prioritized improvements based on tests and analysis, bosting better consumer journey and company's revenue growth• Defined/documented/implemented entire Hubspot CRM processes for the sales operation• Developed a deep understanding of the business and drive processes to maintain CRM data integrity• Coordinated the usage and enhanced tools for sales process (workflows, reports, dashboards, etc.)• Prepared and tracked Key Performance Indicators (KPI) related to overall sales performance• Assisted sales leaders with operational projects and periodic reports Show less

Rio De Janeiro, Brazil

Responsible for mapping/planning processes in Customer Service creating positive impact to customer experience• Creation of Cyberlabs Help Center content • Team process optimization, with results analysis and key metrics• Customer friction analysis, mapping of internal processes and customer interaction points, focusing on the Zendesk platform

Rio De Janeiro, Rio De Janeiro, Brazil

Highlight: Support the sales team in creating new products and improving the overall customer experience, resulting in +600% ARR growth in 2020 on GetYourGuide. Besides that, reduced supplier churn rates by 50% by developing and implementing new processes and initiatives along suppliers and UX team.Responsible for delivering the highest level of service for our key partners. Effectively analysing a large volume of data and creating positive impact in the customer experience.•… Show more Highlight: Support the sales team in creating new products and improving the overall customer experience, resulting in +600% ARR growth in 2020 on GetYourGuide. Besides that, reduced supplier churn rates by 50% by developing and implementing new processes and initiatives along suppliers and UX team.Responsible for delivering the highest level of service for our key partners. Effectively analysing a large volume of data and creating positive impact in the customer experience.• Supported suppliers of 9 countries in LatAm, with trainings to better use our platform, further updates and related tools to ensure its effective and efficient use• Monitored inventory based on company' guidelines to address customers’ needs• Improved tours star rating and NPS by closely working with Destination Managers on identifying and solving customer’s frictions• Cross-team communication with Content and Supply Excellence for coordination to scale core sales activities • Effectively manipulated large data sets to pull out key metrics for the Sales Team Show less

Rio De Janeiro Area, Brazil

Highlight: Planning and maintaining communication for over 2,000 guests at the Rio Olympic and Paralympic GamesResponsible for ensuring effective communication with guests regarding hospitality, short-term problem-solving in a fast-paced environment, to ensure the best customer experience.• Established and maintained effective communication for hospitality package allocations• Creation of guest communications content such as website, welcome packs, pos-event feedback… Show more Highlight: Planning and maintaining communication for over 2,000 guests at the Rio Olympic and Paralympic GamesResponsible for ensuring effective communication with guests regarding hospitality, short-term problem-solving in a fast-paced environment, to ensure the best customer experience.• Established and maintained effective communication for hospitality package allocations• Creation of guest communications content such as website, welcome packs, pos-event feedback emails• Provide reports to iLUKA operational departments for guests logistics (transportation, A&B, etc) Show less

Rio De Janeiro Area, Brazil

As an Inbound Travel Specialist, I was responsible for planning itineraries for large international corporate groups with national suppliers.• Developed, planned, and sold tour packages and travel service to international corporate groups• Planned and developed travel itinerary to guests by working closely with suppliers, to ensure outstanding service is provided• Coordination of all travel logistics for guests• Preparation of guests' personalized handbooks• Acted as… Show more As an Inbound Travel Specialist, I was responsible for planning itineraries for large international corporate groups with national suppliers.• Developed, planned, and sold tour packages and travel service to international corporate groups• Planned and developed travel itinerary to guests by working closely with suppliers, to ensure outstanding service is provided• Coordination of all travel logistics for guests• Preparation of guests' personalized handbooks• Acted as point of contact for international tourism agencies Show less

Rio De Janeiro Area, Brazil

As an Outbound Travel Specialist, I was responsible for ensuring international logistics of hundreds of travelers, focused on service excellence and last-minute contingency solutions.• Planned and developed tour packages and premium international tourism service to travelers• Completed an international travel inspection to Turkey and Thailand to check partners’ quality of service• Managed all travel logistics for guests with international suppliers• Developed personalized… Show more As an Outbound Travel Specialist, I was responsible for ensuring international logistics of hundreds of travelers, focused on service excellence and last-minute contingency solutions.• Planned and developed tour packages and premium international tourism service to travelers• Completed an international travel inspection to Turkey and Thailand to check partners’ quality of service• Managed all travel logistics for guests with international suppliers• Developed personalized handbooks for guests with full information about destination and travel itineraries• Customer support with national tourism agencies and private guests Show less

Master Of Business Administration (Mba), Project Management

Bachelor'S Degree, Tourism And Travel Services Management

Bachelor'S Degree, Tourism And Travel Services Management

Study Interchange in Malaga’s University, in Spain.