Maya Zito Email & Phone Number

Philadelphia, Pa, Us

Philadelphia, Pennsylvania, United States

Philadelphia, Pennsylvania, United States

Philadelphia, Pennsylvania, United States

Philadelphia, Pennsylvania

Greater Philadelphia Area

In my role as a Product Manager, I crafted high quality user stories, established and led cross functional teams as necessary, and managed product features across multiple releases. I collaborated closely with peers in Product, Design, Engineering, Marketing, Customer Support, and Sales to ensure product success.

Greater Philadelphia Area

After success in my previous role, I pivoted into a Product Manager position. In this role I was considered the subject matter expert for Magento BI, including evangelizing a product vision to executive audiences. I performed qualitative and quantitative research in order to demonstrate a deep understanding of the Magento business and customer needs; while leveraging this knowledge to justify and prioritize the product roadmap.

Philadelphia, Pennsylvania

In my role as Manager, MBI Platform Team, I managed the post-acquisition transitional services period including migration of our CRM and billing system. I grew revenue and reduced churn while delivering excellent customer support for the platform. I collaborated locally with other members of the Magento BI team, as well as remotely with the greater Magento organization. I adapted processes throughout the year as the team size, nature of customer base, and internal priorities changed. I also spearheaded the launch of multiple team-wide projects that resulted in efficiencies in our effort to manage clients on a one-to-many basis.

Philadelphia, Pennsylvania

After success in my previous role, I was promoted to a Manager, Platform Team. In this role I had ten direct reports who held Account Manager and Data Analyst titles. I was a trusted liaison during the Magento acquisition and worked closely with the Finance team through due diligence. I identified opportunities to improve performance and growth including analyzing NPS feedback and making actionable changes. This resulted in 135% growth in NER (Net Expansion Revenue) vs previous quarters. I advocated on behalf of our clients for product features, and worked with the Product team to bring them to fruition.

Philadelphia

In my role as a Team Lead, Onboarding Account Manager, I built and maintained relationships with global accounts (commerce, SaaS, and mobile app). I had to use an extremely wide range of tools to effectively manage and focus on client success and retention including: Salesforce, Zendesk, Preact, and data from RJMetrics. I helped my clients integrate third-party data sources (Google Analytics, Email Service Providers, ad networks, CRM, help desks, event tracking and more) into their data warehouse solutions. I then taught them how to transform raw data into practical insights.

Greater Philadelphia Area

In my role as an Affiliate Marketing Coordinator, I supported the management of multiple affiliate programs ranging from advertisers in the service industry to commercial and high-end retailers. I was able to work with each client to understand their individual business strategy and goals for the affiliate channel. In order to track success rates, I had to monitor Key Performance Indicators (KPIs) such as visitors, conversion, AOV etc. through major affiliate network platforms such as Commission Junction, LinkShare and AvantLink. I was able to develop relationships with key affiliates to communicate promotions and advertised initiatives.

Greater Philadelphia Area

In my role as a Store Manager, I was responsible for managing a staff of 20 employees. I developed weekly/monthly schedules to comply with store hours and ensure coverage while considering employee preference and availability. I reported directly to the district manager and provided subject matter expertise on: sales, customer ratings, employee retention and knowledge of policy and procedures. I conducted research to effectively analyze current store performance KPIs such as store traffic and customer conversion. I then utilized the data to implement policies procedures to improve overall store performance.

Greater Philadelphia Area

In my role as a Marketing Intern, I developed and maintained various online blogs and journals. I lead the effort in optimizing social media marketing channels to help promote the Delicious brand. My responsibilities included composing press releases and email blasts to be sent out to the Delicious mailing lists with the goal of driving more traffic to the physical and web based stores.

Greater Philadelphia Area

In my role as a Visual Associate, I optimized sales potential by efficiently utilizing floor space to exhibit dressed mannequins, wall displays, and window displays. Added my personal style to displays to create a more compelling visual image. I assisted customers in selecting clothing, performing price checks when asked, and resolving customer issues including returns and exchanges. I was responsible for maintaining store organization, replenishing shipment, and processing new inventory in a timely and accurate fashion.