- Lead and manage a team of teenage employees, providing training, guidance, and support to ensure smooth daily operations.- Monitor customer interactions, addressing and resolving inquiries, concerns, and complaints to maintain a high standard of service.- Oversee inventory management, cash handling, and shop cleanliness, stepping in to assist with preparation and serving during peak times.- Foster a positive work environment, promoting teamwork and professional growth among staff members.- Implement and enforce company policies and procedures, ensuring consistency in service quality and operational efficiency.- Uphold the shop’s reputation as a beloved local establishment, engaging with the community and representing the shop at events and promotions.

• Created and managed ad campaigns across multiple channels, including Google Ads and Meta Ads, to boost online sales and brand awareness• Monitored relevant KPIs on Instagram, responsible for 3% increase in account engagement in just a few months• Oversaw the recruitment of sponsored customers to maintain company values and further make a name in the fly-fishing community

- Manage social media pages to curate content for hundreds of followers - Arrange and schedule team bonding events and team photos for the season- Scout prospective players by analyzing their stats and media presences

- Manage annual budgets, donations, and reimbursements- Ensure all dues are paid on time - Plan for travel; book flights, lodging, rental cars, and coordinate schedule with opposing teams - Help recruit new players

- Promote upcoming games- Fulfill game day operations for fans via sponsored and un-sponsored content- Create and provide a assistance to external units: communications, in-event, marketing, sponsorship fulfillment, external appearances for game day

• Collected and analyzed client data to establish new target audience• Furthered SEO efforts to drive more traffic to website by backlinking relevant content in addition to hyperlinking trusted outside sources- Created and launched email campaign to expand community involvement and increase summer revenue• Curated digital content calendar for social media marketing efforts, created graphics for multiple channels• Completed Google Analytics certification to better analyze Untapped’s platforms as website traffic sources

- Worked as a maître d’ at an upscale bistro in a fast-paced environment, excelling at customer service and engaging with people in all aspects of the job- Communicated with potential customers and answered any questions they may have about the services we provide- Presented the restaurant’s daily specials and wine lists to tables, and sold costumers on limited deals- Interacted with people of all ages, sharpening my teamwork and communication skills- Assisted in preparing dining areas ahead of each service

- Worked as a waitress in a bustling environment, responsible for delivering a high quality experience to a high caliber clientele - Operated POS terminals to input orders, swipe credit cards, insert cash amounts, and close out checks - Ensured all food came out on time (e.g, not rushing entrees while appetizers are still on the table), helping time-management and communication skills