Maycon Johnes Cortez Email & Phone Number

Calgary, Ab, Ca

Calgary, Ab, Ca

Calgary, Alberta, Canada

- Provide consulting services, support, recommendations, and advice on requirements related to records management (both staff, clients, vendors, technicians, and facility managers). - Oversee ongoing operational records projects such as the digitization and scanning of records, Network/shared (Share Point) drive organization and monitor record structures and storage. Manage, search, retrieve and handle physical and digital records for various departments. - Provide a policy and procedure framework to guide staff in the management of their records and use of the CHC’s records system.- Monitor security access and permissions to shared drives, Content Server Physical Objects (Opentext / Livelink) and Content Server Libraries for electronic records.- Create, classify, and maintain standard naming conventions, RIM best practices, folder structure and classification, and data sharing on behalf of ExxonMobil and Imperial Oil.- Mentor staff in determining when a Privacy Information Assessment is required.- Support the reporting of suspected Privacy Breaches to the Access and Privacy Office and assists the Access and Privacy Analyst in investigating privacy breaches.- Contacting existing customers and vendors by phone to answer inquiries and provide solutions for records.- Connecting and built rapport with customers by actively listening, asking the right questions, and offering solutions that cater to their needs.- Maintaining knowledge base of all clients’ programs, and all different rules and urgencies as well as document circulation and auding of files. - Managing service orders for final read requests.- Create, classify, maintain, and timely dispose of official records in compliance with Corporate Records legislation.- Assist in searching and retrieving information and respond to formal requests for information.- Maintain information and records through receiving, processing, and scanning documents.- Maintain document circulation and auditing of files.

Remote

• Answered incoming customer inquiries (in English, Spanish, Portuguese and occasionally in French)• Contacted existing customers by phone to answer inquiries and provide solutions for maintenance issues.• Connected and built rapport with customers by actively listening, asking the right questions, and offering solutions that cater to their needs.• Delivered reliable solutions to customers with a sense of urgency and sound judgment.• Maintained knowledge base of all clients’ programs, and all different rules and urgencies.• Provided excellent customer service and creating longstanding relationships with customers over the phone.• Managed service orders for final read requests.

Mississauga, Ontario, Canada

• Answered incoming customer inquiries (both clients and the general public)• Contacted existing customers by phone to review options for extending their contracts.• Contacted delinquent accounts daily and diligently follow up on scheduled customer call back.• Completed orders transactions accurately on time.• Input or enter data through a manual or automated process.• Connected and build rapport with customers by actively listening to our customers, asking the right questions and offering solutions (products and services) which cater to their needs.• Delivered reliable solutions to our customers with a sense of urgency and sound judgment.• Reviewed regulatory requirements on accounts to ensure compliance are met.• Managed service orders for final read requests • Maintained knowledge base of all marketing programs, contract terms and regulatory rules.• Promoted sales growth by providing excellent customer service and creating longstanding relationships with customers in-person and over the phone.

Toronto, Ontario, Canada

• Managed both teams and tasks from Pastry and Bakery Stations, coordinating time schedule and supplies.• Hosted guests at Pastry Station during kitchen visit, greeting warmly, explaining the composition of the menu, answering any question related to the station and its courses.• Being the pastry kitchen liaison with the service, explaining in detail the menu, clarifying inquires by the servers and managers.• Assisted the Executive Chef and the Resident Chef on the creation and implementation of new desserts and bread for the menu.• Checked up both stations to ensure there are all necessary ingredients for the service.• And kept the duties and responsibilities from the Line Cook position.

Toronto, Ontario, Canada

• Worked at the Pastry Station, set up and stocking the station with all necessary supplies before service.• Prepared the ingredients with several processes, and finalized the desserts in service, ensuring high quality in a timely fashion.• Worked in the Bakery Station, ensuring the preparation of 16 different bread, for the service and adjacent stations.• Controlled the inventory of bread and ingredients for desserts daily to ensure a high standard of quality.• Supported the Executive and the Resident Chefs with the creation and implementation of recipes to the menu.• Cleaned up the station thoroughly, in comply with sanitation regulation and safety standards.

Toronto, Ontario, Canada

• Worked at Pizza & Appetizers Station, cooking a menu of 50 different plates, including pizzas, cold subs, nachos, and special bread.• Set up and stocking station with all necessary supplies before the shift start and for the next shift team as well.• Ensured that food comes out simultaneously, in high quality and in a timely fashion.• Cleaned up the station thoroughly, in comply with sanitation regulation and safety standards

Toronto, Ontario, Canada

• Provided the distribution of the Merchandise to all stores of Motorcade and subsidiaries in Ontario.• Attention to detail and ensured the right merchandise is in the right quantity and on the box to the right store.• Demonstrated teamwork, helping colleagues with their orders, and check all orders before shipping to the stores

Curitiba Area, Brazil

- Performed administrative duties, following up internal processes and services, helping both Human Resources and Budget Control Management.- Assisted internal and external clients by phone or email on purchase processes of books and goods. - Ensured all information was available for assistance of the auditory commission for purchase process in the Brazilian Public Procurement system.- Responded to RFI and RFP. - Assisted the director and vice-director of the Libraries Department drafting official communications and maintaining the information system used as portal.- Provided data support for the leadership, monitoring, and controlling key performance indicators.- Managed the Academic Journals using the opened source OJS.- Supported Professors, Masters and Ph.D. students with training and lectures about the use of search engine on well-known scientific databases.- Provide support with the decommissioning of sites, multiple libraries and network folders as required.

Curitiba E Região, Brasil

- Monitoring and analyzing data and monetary flows on traffic and interconnections with other telecom companies.- Perform daily off-cycle billing activities involving final bill preparation, validations, and any necessary adjustments.- Perform validation and check processes to ensure accuracy of the bills going out to the clients.- Perform rate changes, batch checks & cycle validations.- Maintain among other KPIs, the daily SLA report and monthly report card.- Participate in ad-hoc projects and other tasks that may be assigned.- Data mining and Data and Monetary flows forecasting based on Time Series models. - Heading the Projects in uses of statistical analysis for improvement on Billing Services.- A key asset on Financial Projects for quality assurance on Billing Services.

Curitiba E Região, Brasil

- Subsides the auction session with financial data, legally process, eBidding systems;

Curitiba E Região, Brasil

- Coverage of Financial Reports;- Analyses Receivables and Accounts Payable;- Bank reconciliation;

Curitiba E Região, Brasil

- Bank reconciliation;- Billing and Accounts Payable;- Financial Reporting on Brazilian and British Accounting Standards;

Bachelor Of Business Administration - Bba, Business Administration And Management, General, 3.866

Master Of Business Administration (M.B.A.), Management Accounting And Corporate Finance, 3.625

Diploma Of Education, Public Administration, 3.650

Extension In Education For Graduate Programs And Research, Education, 3.8

Extension Course in Development and Improvement Teams on follow-up in Graduate Programs and Research Projects