May De La Cruz Email & Phone Number

In my position as a Senior Travel Consultant, I specialized in tailoring seamless travel experiences for businesses within our Boutique Travel Management Company. Understanding the distinct needs of corporate clients, I meticulously designed travel plans to optimize efficiency and comfort. My role involved negotiating competitive rates with airlines and hotels, ensuring cost-effective solutions without compromising quality.I excelled in crisis management, swiftly adapting to unforeseen challenges to minimize disruptions. Building strong relationships with clients and service providers was integral. I navigated complex corporate travel policies and industry regulations, ensuring strict adherence and legal compliance.My approach was proactive and innovative, integrating the latest industry trends and technologies to enhance our service quality continually. By providing strategic travel solutions, I played a pivotal role in enhancing business efficiency, allowing our corporate clients to focus on their objectives while we managed their travel seamlessly.

As a seasoned Travel Technology Specialist, I bring a wealth of expertise in managing multiple Global Distribution Systems (GDS) such as Apollo, Sabre, and Galileo. My proficiency extends to understanding the intricacies of these systems, including comprehensive knowledge of errors, scripts, and edits. I specialize in the analysis and testing of edits and script fixes, implementing enhancements, and overseeing new implementations or de-implementations to ensure seamless travel operations.One of my key strengths lies in the facilitation and implementation of client and account onboarding processes. I have a proven track record of collaborating closely with Business Managers, developers, and various technology departments, ensuring a cohesive and efficient workflow. My role involves not only resolving technical challenges but also fostering strong professional and interpersonal relationships with suppliers, clients, and GDS contact persons.My dedication to staying abreast of the latest advancements in travel technology is reflected in my ability to troubleshoot issues, develop innovative solutions, and optimize GDS functionalities. By combining technical acumen with a deep understanding of client needs, I contribute significantly to enhancing operational efficiency and client satisfaction.I take pride in my ability to adapt swiftly to evolving technologies and industry trends. My passion for travel technology, coupled with my analytical mindset, empowers me to identify opportunities for process improvements and implement effective solutions. My approach to work is characterized by meticulous attention to detail, ensuring that edits and implementations are rigorously tested and flawlessly executed.I am confident in my capacity to drive positive outcomes in complex travel technology environments. With a focus on collaborative teamwork and proactive communication, I thrive in dynamic settings where precision and innovation are paramount.

Ottawa, Canada Area

In my role as a Senior Travel Councillor and Central Processing and Ticketing Specialist, I excel in critical airline operations. Meticulous manual ticket issuance is my forte, ensuring accuracy and adherence to industry standards. I conduct rigorous quality audits on reservations, enhancing customer satisfaction through error-free bookings.Refund processing is streamlined under my expertise. I liaise with stakeholders, facilitating seamless transactions. Proficient in ticket exchanges, I navigate fare rules, ensuring smooth transitions for travelers. Managing schedule changes, I minimize disruptions, reissuing tickets promptly.My role demands precision, excellent communication, and profound knowledge of airline systems. Thriving under pressure, I consistently deliver customer-focused services, combining expertise with passion for the travel industry.

In my role as a Ticketing Specialist and Passenger Service Lead in airline operations, I played a pivotal role in ensuring exceptional passenger experiences. Assisting passengers with check-in and special needs was a primary responsibility, where I provided personalized support, enhancing customer satisfaction.I excelled in leadership by delegating duties and supervising staff, ensuring efficient operations. Addressing clients' concerns and feedback, I fostered positive relationships, resolving issues promptly and maintaining high service standards.Managing ticket issuance and refunds, I navigated intricate processes, guaranteeing accurate transactions and customer trust. During flight disruptions, I adeptly rebooked and reprotected clients, minimizing inconveniences caused by delays and cancellations.My role demanded a balance of empathy and efficiency. I thrived in customer interactions, ensuring their needs were met, while also managing operational challenges with precision. Through effective leadership and dedication, I contributed significantly to the airline's reputation for outstanding customer service.

As a Customer Support Specialist, I played a vital role in enhancing customer satisfaction and resolving various issues. One of my key responsibilities involved solving customer problems related to their phones and bills. I demonstrated expertise in troubleshooting device issues, providing efficient and effective solutions as part of level one technical support.Additionally, I assisted customers with payments and payment arrangements, ensuring seamless transactions and financial management. My role extended to product sales, where I leveraged my knowledge to recommend suitable products and services tailored to customers' needs, contributing to increased sales revenue.I also facilitated rate plan changes and account modifications, guiding customers through the process and ensuring their accounts were tailored to their preferences. This required a keen understanding of the available plans and adept communication skills to explain complex information clearly.My dedication to resolving customer issues, technical proficiency, and sales acumen were instrumental in providing top-notch service and fostering positive customer relationships. Through my role, I contributed significantly to the overall customer experience and the success of the company.

Ottawa, Canada Area

I demonstrated versatility and dedication across various areas of restaurant management. At the forefront, I assisted customers by processing orders and efficiently managing the cash register, ensuring seamless transactions and exceptional service.In the heart of the operation, I supported kitchen activities by assisting in the preparation of orders, maintaining high culinary standards, and contributing to timely service. My ability to seamlessly transition between front-end and kitchen responsibilities showcased my adaptability and commitment to a well-rounded dining experience.A significant aspect of my role involved training new hires, imparting essential skills and knowledge to uphold the restaurant's standards. I took pride in sharing my expertise, nurturing a team of skilled professionals who were aligned with the restaurant's values and customer service expectations.Additionally, I undertook the responsibility of supervising staff, ensuring smooth operations during peak hours. My supervisory role involved delegating tasks, maintaining a positive work environment, and fostering teamwork, ultimately enhancing the efficiency and productivity of the restaurant.My multifaceted contributions in both customer-facing and operational areas underscored my dedication to delivering outstanding service and maintaining the restaurant's reputation for excellence. Through my efforts, I significantly contributed to the overall success and customer satisfaction of the establishment.

Certificate In Advanced Cybersecurity, Cybersecurity, A+

Enrolling in York University's Cybersecurity Advanced Program was transformative. I delved into advanced topics like cryptography.

Certificate In Cybersecurity Fundamentals, Cybersecurity, A+

My Cybersecurity Fundamentals course was a pivotal educational journey. It provided a robust foundation in technical areas such.

Bachelor Of Science (B.S.), Nursing

Bachelor Of Science (B.S.), Nursing