Mayela Trahan, Mba Email & Phone Number

Austin, Texas, United States

Austin, Texas, United States

Austin, Texas, United States

Austin, Texas Metropolitan Area

In my multiple roles as the Senior Patient Coordinator, Special Actions Specialist, and Training Coordinator, I performed the following tasks:Addressing multiple lines of action regarding patients' questions/concerns to improve the patient experience; Streamlining overall operations by overseeing day-to-day duties among team members; Overseeing administrative activities, including medical records, preoperational, occupational health, and customer service departments; Uncovering, analyzing, and resolving discrepancies among medical charts by developing corrective solutions.My signature achievements were the following:• Achieved set performance goals by managing departments towards effective solutions and utilizing problem-solving skills.• Maintained 90% SLA by answering calls and resolving queries, while serving as the point of contact inpatient escalation.• Improved overall performance by developing and delivering training manuals for new employees.

Austin, Texas Metropolitan Area

• Investigated and remedied patient chart discrepancies.• Served as the point of contact for EMR malfunctions or errors.• Maintained patient satisfaction as the number one priority.• Worked with an EMR system daily.• Responded to incoming calls and successfully kept over 90% SLA.• Responsible for the administrative duties related to multiple departments' medical records, pre-operational, occupational health, and customer service departments.

Austin, Texas Metropolitan Area

• Maintained patient satisfaction as the number one priority.• Worked with an EMR system daily.• Responded to incoming calls and successfully kept over 90% SLA.• Responsible for the administrative duties related to multiple departments' medical records, pre-operational, occupational health, and customer service departments.

Austin, Texas, United States

During my time as an intern, I delivered proactive support to the Director of Health Informatics and Senior Grassroots Director in conducting multiple tasks, including researching healthcare facilities for expansion of AHA to Corpus Christi, TX. I administered and maintained Definitive healthcare database to update the overall record.The following are my renowned contributions:• Ensured data consistency by analyzing financials, employee turnover rates, and patient remittance rates.• Planned and organized questionnaires for research purposes.

Austin, Texas, United States

Applied sale skills by promoting brands through various festivals throughout the state of Texas. I led multiple brand ambassadors throughout known events including ACL and SXSW. I used time management skills to lead a team throughout long working hours. Additionally, I was responsible for the team’s effectiveness and maintained great communication among leaders hosting the events. - Served as a point of contact for any questions the team members or customers may have. - Kept communication fluent between team members and myself. - Guaranteed immediate communication from leaders hosting the events.

Austin, Texas, United States

Continuously applied sale skills by promoting brands through various festivals throughout the state of Texas. Led multiple brand ambassadors throughout well-known events including ACL and SXSW. I used time management skills to lead a team throughout long working hours. Additionally, I was responsible for the team’s effectiveness and maintained great communication among leaders hosting the events. - Served as a point of contact for any questions the team members or customers may have. - Kept communication fluent between team members and myself. - Guaranteed immediate communication from leaders hosting the events.

Master Of Business Administration - Mba, Health/Health Care Administration/Management

Bachelor'S Degree, Global Public Health

Associate Of Science - As, Pre-Nursing Studies