Maylene Harris Email & Phone Number

Virginia, United States

• Successfully developed, demonstrated, and leveraged exceptional skills in resolving complex technical requirements for Navy C4I and Naval Tactical Command Support System (NTCSS) systems, leading to significant improvements in system functionality and efficiency.• Demonstrated high computer literacy, internet familiarity, spreadsheet and report-making skills, and proficient mastery of Microsoft Office (Excel, Word, PowerPoint, Outlook), contributing to increased productivity and efficiency in various tasks.• Contributed to the success of the NMCI Flank Speed team's recent Flank Speed migration project for the U.S. Navy by effectively mitigating risk inquiries and providing support to the respective teams during the testing phase of the project.• Consistently provided excellent technical support to DoD end users, troubleshoot issues related to specific government software, promptly send training guides to end users, and report trending issues to stakeholders, resulting in increased user satisfaction and adoption.

Winston-Salem, North Carolina, United States

• Consistently provided expert live support to Aprimo/Marketing Operations PM/DAM and Workfront Enterprise Management system users from various clients across several industries such as Pharmaceutical, Finance, Oil/Energy, resulting in improved user satisfaction and increased adoption of the software.• Devised comprehensive root cause analyses and effective solutions for user support requests utilizing an issue tracking/ticketing system, resulting in improved system functionality and user satisfaction.• Led effective monthly/bi-weekly meetings with Client Executives to review software data trends and advise on areas of potential improvement, as well as promoting increased user adoption.• Acquired in-depth knowledge of workflows to assist end users with delegating tasks within the workflow, minimizing risk issues and adhering to governance policies, resulting in improved system functionality and compliance.• Collaborated with account managers on assigned client accounts to report on technical issues trends, onboarding reports, and training reports to ensure successful account management.• Assisted with creating comprehensive trainings for client accounts for the onboarding process, resulting in improved user understanding and adoption of the software.

• Effectively managed and updated the military personnel database (MilPDS), identified, and resolved data inconsistencies using Microsoft Access, and provided reliable and accurate information for decision-making within the FSS Unit, resulting in improved data integrity and informed decision-making.• Conducted comprehensive interviews with military members to gain insight into their qualifications and interests, and supported individuals' successes by utilizing the career field education and training plan, resulting in improved career development and satisfaction.• Assisted Air Force employees in effectively using vMPF and other web-based programs for personnel management, resulting in improved system functionality and user satisfaction.• Facilitated comprehensive onboarding for new airmen coming to the squadron, resulting in smooth transition and improved understanding of policies and procedures.• Provided initial trainings to airmen to begin their on-the-job training, resulting in improved understanding of their roles and responsibilities.• Oversee (managed) E-3 and below airmen to familiarize them with policies, procedures, and training within the first 90days of in-processing, resulting in improved compliance and understanding of policies and procedures.• Worked with all airmen throughout the squadron to develop a comprehensive learning and development plan for the duration of their career with the Air Force, resulting in improved career development and satisfaction.