Mark Mayhew Email & Phone Number

Halifax, Nova Scotia, Canada

Halifax, Nova Scotia, Canada

Halifax, Canada Area

• Remotely manage, grow, and retain a small business customer portfolio for 5-6 Scotiabank branches
• Partner with Branch Managers, and internal / external stakeholders to provide a high level of small business advice to business clients
• Vet and analyze financial statements (business and personal) while working closely with Scotiabank’s credit adjudication team to assist businesses in meeting their Business development goals via Capital advances
• Created and facilitated training on small business products and services to branch team partners in order to promote Scotiabank’s product offering to small business clients
• Managed and minimized Scotiabank’s exposure to financial and reputational risks
• Effectively prioritized customer desires through needs-based analysis resulting in successful management of client agendas

Halifax, Canada Area

• Awarded “Rookie of the Month” for exceptional banking service delivery (August 2018)
• Awarded “Most Valuable Banker” for exceptional banking service delivery (September 2018)
• Rated 9.7 / 10 on average by Scotiabank client surveys two weeks in a row (September 2018)
• Deliver customer centric banking support via telephone for internal and external facing contact centre
• Effectively communicate with Scotiabank customers, addressing their needs and concerns in plain, easy to understand language omitting the use of bank jargon
• Demonstrate a willingness to assist in every customer interaction, using problem solving skills to ensure first call resolution and high customer satisfaction

Halifax, Nova Scotia

• Developed and facilitated role-playing workshops focused on increasing revenue
• Conducted targeted training workshops for teams of retail sales staff
• Assessed retail sales teams’ current areas of opportunity for improvement: topic focus was based on retail management exploratory conversations and retail sales staff survey analysis

Halifax, Canada

• “Cold Called” 10,000 prospects; constantly achieving sales targets
• Over-achieved a weekly sales budget by 251% (March 2016)
• Utilized technology to leverage sales and increase closing percentages
• Awarded 5th place of 90 sales representatives on percentage of sales closed on leads (Fourth quarter, 2015)
• Maintained positive relations with clients resulting in referral and repeat business
• Trained and mentored new employees

Halifax, Canada Area

• Sought, researched, analyzed and processed materials for online masters’ program students, mediated with professors to meet deadlines for course pack preparation
• Created dynamic graphs and tables utilizing MS Excel to highlight student demographics
• Manipulated student databases for accurate tracking of student information- including grades and sector employment information
• Assisted in the preparation of University events and conference by performing all tasks needed to ensure seamless execution for attendees and organizers alike
• Worked in conjunction with the Communications Officer on graphic design of the University’s branding

Halifax, Canada Area

• Primary contact for customers, subcontractors and staff to ensure job completion and invoicing was completed in a timely manner for an independently run entrepreneurial venture (B2B and B2C)
• Initiated sales to the general public and business community

Moncton, New Brunswick

• Conducted up to 100 public auctions annually across Atlantic Canada
• Coordinated scheduling, marketing and promotion of 2 – 3 live public auctions per week
• Consulted upper level management on product selection, staffing and selection, auction layout and auction hall location selection

Southfield, Michigan

• Developed and implemented ship specific business concepts on numerous luxury cruise liners considering consumer demographics, vessel itineraries and cruise line regulations
• Presented dynamic art auctions for up to 500 people; often achieving sales figures 10 - 15 percent higher than the average sales figures achieved by associates working on board similar vessels contracted by Park West.
• Created reports on sales results and performances; worked with customs agents to generate reports for artwork to be shipped to customers
• Awarded a “Crystal Gavel” for exceptional sales performance while increasing vendor satisfaction for Park West Gallery (2007)
• Hired, trained and managed teams of up to 20 staff; evaluated senior level associate Art Directors
• Promoted successful cruise ship art auctions and art seminars via television commercials, interviews and shipboard personal address system announcements for up to 3000 people

Bachelor Of Commerce, Double Major: Marketing And Entrepreneurship, Graduated: Magna Cum Laude

Private Pilots Licence