 Technical Support(Provides technical support to customers via phone calls) Sales Support(Experienced in selling devices and postpaid and prepaid plans of T-mobile to customers via phone calls) Covered Devices(iPhone, Samsung, Motorola, LG mobilities and etc)

 Technical Support(Provides technical assistance on handled teams) Other Covered:o Quality Analyst(Audit calls to monitor the quality of customer service)o Scrubbing(Audit failed CSS/FCR)o Reports(send reports via outlook for Samsung SEACC IM service level onassigned date and time and other special reports using Microsoft Excel andetc.)o Secondary Supervisor(Accept calls when customer asked for supervisorfrom agent(Technical, Process, Policies, Complains, Commendation andEtc.))o Advance Support & Special Depts.(When need an additional people onspecial departments to take in charge)o Coaching (Monitor people’s monthly/weekly scorecard to Analyzed andcoach what helpful ideas may contribute to make the people moreproductive)o Process Improvement(Allowed to propose projects that will help theprogram to improve. mentor people to help work with integrity and discipline)LEVEL 1 AGENT TSR/CSR of Samsung Telecommunication of America (SEACC IM)o Supporting Android/General mobilities.o Supporting Gear watches, Gear VR.o Supporting wireless accessories like Bluetooth headset.o Inbound/Outbound and Remote Support. SME Secondary Technical Leader.LEVEL 1 AGENT TSR/CSR of MLB.com(Baseball Account)o Supporting MLB appo Supporting smart devices like Phones, TV, Blu-ray and XBoxo Supporting MLB and MiLB websiteso Inbound, Billings and Emails supportLEVEL 1 AGENT TSR/CSR of Samsung Electronics of America (SEACC CE)o Supporting Smart Samsung Televisionso Inbound/Outbound and Remote Support.