Reafco Property Management Co.o Training new VA for all daily tasks that we do use Google Meet.o Training new VA on how to take phone calls, how to callback, what are the spielsand what are the type of calls they will be receiving.o We communicate using Slacks, Google Meet, sometimes Zoom and Skypeo Creating Lease Contract using AppFolioo Uploading New properties in Tenantturner, Excel and Spreadsheeto Sending emails to the tenants, leads and property owners.o Answering incoming calls from Tenant, Property Owners, Leads, Organizationso Creating procedures of our company using Google Slideso Typing all that transpires in each calls the I answered from FollowUpboss toSlacks channels.o Everyday meeting with my boss and other VA using Google Meet Everydaymeeting with my boss and other VA using Google Meeto Getting daily information from our websites to Spreadsheetso Uploading Applicants information in Google Driveo Sending text messages to tenants, leads, property owner using AppFolio,Followupboss and Affordable Housingo Monitoring Zillow and Realtor if our properties successfully showed up on thesesites.o Set in while our boss is interviewing applicants who wants to be Virtual Assistanttoo and helping our boss decides if hired or not.

o Teaching Chinese, Japanese and Taiwanese learners (Young and adultstudents)

• Technical Support(Provides technical support to customers via phone calls)• Sales Support(Experienced in selling devices and postpaid and prepaid plans of T-mobileto customers via phone calls)• Covered Devices(iPhone, Samsung, Motorola, LG mobilities and etc)

• Technical Support(Provides technical assistance on handled teams)• Other Covered:o Quality Analyst(Audit calls to monitor the quality of customer service)o Scrubbing(Audit failed CSS/FCR)o Reports(send reports via outlook for Samsung SEACC IM service level onassigned date and time and other special reports using Microsoft Excel and etc.)o Secondary Supervisor(Accept calls when customer asked for supervisor fromagent(Technical, Process, Policies, Complains, Commendation and Etc.))o Advance Support & Special Depts.(When need an additional people on specialdepartments to take in charge)o Coaching (Monitor people’s monthly/weekly scorecard to Analyzed and coachwhat helpful ideas may contribute to make the people more productive)o Process Improvement(Allowed to propose projects that will help the program toimprove. mentor people to help work with integrity and discipline)LEVEL 1 AGENT• TSR/CSR of Samsung Telecommunication of America (SEACC IM)o Supporting Android/General mobilities.o Supporting Gear watches, Gear VR.o Supporting wireless accessories like Bluetooth headset.o Inbound/Outbound and Remote Support.• SME Secondary Technical Leader.• TSR/CSR of MLB.com(Baseball Account)o Supporting MLB appo Supporting smart devices like Phones, TV, Blu-ray and XBoxo Supporting MLB and MiLB websiteso Inbound, Billings and Emails supportMayleen S. Yoshida• TSR/CSR of Samsung Electronics of America (SEACC CE)o Supporting Smart Samsung Televisionso Inbound/Outbound and Remote Support.

o Records/encodes client transactions in Quickbooks, Excel, Wave Accounting orGoogle Spreadsheet, as applicableo Prepares and organized financial documents and reports.o Files financial statements, tax returns, and other statutory reports to theSecurities and Exchange Commission, Bureau of Internal Revenue, SocialSecurity System, Philippine Health Insurance Commission, Home DevelopmentMutual Fund, and several local government units.o Deliver and/or picks up documents to/from clients