Maylene Austria Email & Phone Number

Manila, National Capital Region, Philippines

-Manages medium and large accounts to ensure that renewals flow smoothly through the process and renewal decisions are reached by targeted dates.-Establish professional relationships with key personnel in existing accounts.-Ensure on time closure of maintenance agreements.-Serve as the maintenance SME assisting both internal and external customers with account and contract research and analysis.-Assess, validate and clarify client / customer’s needs on an ongoing basis.-Assist in consolidation/invoice request process.-Attend customer calls / meetings as requested.-Assist collections in resolution of customer invoicing questions and disputes.

Manila, National Capital Region, Philippines

-Work with existing client to maintain our high renewal close rate and team quota.-To ensure closure of direct & partner renewal opportunities.-Generates Lead Opportunity and increasing renewal rates.-Stays up to date with correct stage listed for status for each opportunity and enter appropriate notes so all parties involved aware of current status.-To achieve sales objectives, productivity requirements, and other key performance indicators as determined by the Management.-Performing a variety of administrative tasks as need to support the Management Team.

-Assist clients on their online banking technical concerns, deposits, withdrawals, online transactions.-Administered processing of all transactions within required time frame and accurately.-Identifying and reporting instances of possible fraud.-Cross-selling of bank services and products.

Manila, National Capital Region, Philippines

-Management and supervision of business portfolio with over 6,000 merchant accounts along with new on-boarding application procedures-Facilitate the entire sales process from the initiation of the original call through finalization of account set-up.-Emphasize service features and benefits, discuss pricing/rates, and prepare sales order forms and agreement-Negotiate and maintain a save ratio of 40%-Revenue Generation, re-price merchants to profitable levels-Sourcing new sales opportunities through inbound lead follow-up and outbound calls or emails.