building a brand-new Product Ops function at Speak!

• Assisted both Products and Operations with requirements gathering, AB experiments, QA testings, Salesforce configurations, and change management for product launches and feature enhancements.• Acted as the first line of defense and intake for bug tickets to help Engineers prioritize fixes via Jira Service Desk.• Managed the intake of Operations' feature requests and help convert them into requirements/user stories and prioritize them on appropriate Product roadmaps.• Experienced in hosting demos for both technical and non-technical teams.Tools used: Jira, Confluence, Salesforce

A 10-week course covering product development lifecycle – including hypothesis testing, user and market research, continuous discovery, working with internal/external stakeholders, product development frameworks, MVP creation, feature prioritization, and product road mapping. Featured in a final presentation on Resy's Post Reservation Experience enhancement.

• Owned the end-to-end Onboarding program while supervising a team of 5 reviewers participating in training and recruiting.• Daily operations and supervision for a team of 5 specialists supporting a community of ~200 designers.• Restructured the design operations support system.Tools used: Miro, iSpring, Zendesk, Looker, Slack, Google Suite

• Led Modsy’s first test team of 9 designers in collaboration with Product & Engineer to beta test internal tools and initiatives for the design community.• Supervised 11 designers working with the Modsy X CB2 Interiors partnership.Tools used: Zoho, Zendesk, Miro, Looker, Slack, Google Suite

• Styled customer homes using Modsy in-house 3D design application while providing style support to junior designers as a Redesign Lead.Tools used: In-house 3D application, Zoho, Zendesk, Slack, Google Suite

• Managed each customer's design journey from initial consultation to merchandise recommendation.