• Extensive experience in data collection, cleansing, and analysis to derive actionable business insights.• Strong foundation in statistical methods and quantitative analysis to support data driven decision making.• Experience in SQL for query databases, managing data, and optimizing performance. • High proficiency in Excel, including pivot tables, VLOOUP and advanced formulas for data manipulation and reporting. • Proficiency in data visualization tools like Tableau to present complex data in an easily understandable format. • Skilled in programming languages such as Python and SAS analysis and automation. • Excellent problem-solving skills to identify trends, patterns, and anomalies in data sets. • Keen attention to detail to ensure data accuracy and integrity in all analyses and reports. • Exceptional Written and verbal communication skills to effectively convey data finding to non- technical stakeholders and support strategic decisions.

• Proficiency in initiating and processing auto loans from application to approval.• Strong understanding of underwriting guidelines and risk assessment for auto loans.• Ability to analyze credit reports, income statements, and financial documents to determine loan eligibility.• In-depth knowledge of regulatory requirements and compliance standards in the automotive finance industry.• Exceptional attention to detail to ensure accuracy and completeness in all funding processes.• Excellent customer service skills to interact effectively with dealerships, lenders, and customers.• Strong verbal and written communication skills for clear and effective interactions with stakeholders.• Ability to manage high-volume workloads efficiently while meeting deadlines and maintaining accuracy.• Effective problem-solving skills to address issues and discrepancies in funding processes.

• Expertise in creating comprehensive test plans and detailed test cases that cover all user scenarios and requirements.• Proficiency in identifying, documenting, and managing software defects to ensure quality and functionality.• Strong ability to analyze and understand user requirements to ensure accurate and relevant testing.• Experience in executing test cases, validating software functionality, and clearly reporting test results and issues.• Excellent collaboration and communication skills to work effectively with development, QA teams, and stakeholders, ensuring smooth UAT processes and successful project outcomes.

•Conducted end-to-end loan servicing file investigation in support of repurchase demand request responses and documented research results as part of repurchase demand providing proof of findings and/or resolving errors.•Performed high analytical control by eliminating and mitigating monetary losses associated with investor initiated repurchase demands, compensatory penalties. This resulted in savings to the organization of approximately $2.5 million.•Provided reporting of impact serving error cause thus eliminating future errors.•Partnered with all levels of management and employees to meet strict deadlines in fast paced work environment.

•Reviewed short sale documentation to meet quality control.•Corresponded with customers, brokers, title companies and attorneys to meet company policies and regulations.•Met daily, weekly, and monthly production standards.

•Maintain and organize detailed records of all 200 plus REO transactions and statuses.•Assisted with the execution of REO strategies on a daily basis communicating with real estate agents, contractors, attorneys and Chase employees.•Stayed informed about housing regulations, ensuring compliance with federal, state and local housing laws.

•Resolved escalated customer service issues.•Gathered analyzed and reported weekly and monthly repeating customer issues.•Selected to be quality coach and assisted with the training of newly hired representatives.