Mayra Iafelix Email & Phone Number

São Paulo, Brasil

• Consultative work focused on understanding customer needs and translating them into best-in-class technical and strategic recommendations, to ensure a streamlined, unified, effective and successful customer experience.
• Project management: plan implementation projects according to the clients' objectives, always establishing success criteria and ensuring that they are met;
• Team Lead: lead the execution of projects alongside other MS Consultants to ensure quality in the deliverables and value realization;
• Platform configuration: design and configuration of solutions, according to the client's strategies, also constant definition and scope of proactive projects to optimize platform adoption;
• Training: conduct training sessions and office hours to empower platform users;
• Mentoring: knowledge sharing with team members about complex features/configurations and soft skills, to help them evolve in their careers. Train new team members to provide a smoother onboarding experience.Main.

São Paulo, Brasil

• Consultative work focused on providing best in class recommendations to ensure streamlined, unified, effective and successful customer experience to large-enterprise clients. Portfolio including clients across Europe.
• Project management: plan implementation projects according to the clients' objectives, always establishing success criteria and ensuring that they are met;
• Team Lead: lead the execution of projects alongside other MS Consultants to ensure quality in the deliverables and value realization;
• Platform configuration: design and configuration of solutions, according to the client's strategies, also constant definition and scope of proactive projects to optimize platform adoption;
• Training: conduct training sessions and office hours to empower platform users;
• Mentoring: knowledge sharing with team members about complex features and configuration. Train new team members to provide a smoother onboarding experience.Main accounts: Royal Canin, Metlife, TIM S.A, LG.

Hired to implement the Customer Success department in the company. Responsible for the design, processes and metrics of the customer journey in order to help Leaders succeed through FRST learning path. Daily activities: conduct online presentations sessions in portuguese and english for customers from all over the world, monitor and take actions based on.

Responsible for Latin America Enterprise Key Accounts (B2B). The main goal is to implement strategies focused on improving Recruitment results, helping HR departments succeed through the Kenoby (SaaS) platform. Daily activities: conduct online training sessions; create and translate training guides (videos, presentations, etc.) in Portuguese, Spanish and.

São Paulo E Região, Brasil

Responsible for about 40 accounts (B2B), during the entire client life cycle after the sale. Acted as first point of contact for customer training, software setup/configuration, and problem solving, to maintain and enhance customer satisfaction by providing ongoing and proactive support. Daily activities: conduct online implementation training, negotiate.

São Paulo E Região, Brasil

Managed multiple simultaneous digital campaigns. As the only member of the Marketing department in Brazil, I had daily contact with the Holding team in Switzerland for decision making. Design activities: design paper advertising, catalogs, business cards, badges, email signatures, banners, email marketing and social media posts. Copywriting activities.

Barueri, SP

BrandSpeech conception and strategic planning applied to social networks (Facebook, Twitter, Blog, Youtube and Instagram). Updated and maintained social media accounts. Develop weekly content programming according to strategy, brand monitoring and data analysis. Design images and write content for all social media channels. Training and monitoring the.

São Paulo E Região, Brasil

Functions mainly focused on Internal Communication. Agenda planning, text development and diagramming of internal murals, email and intranet communications. Active participation in the implementation of intranet 2.0. Production of the daily clipping directed to Suzano Group shareholders, organize internal events, and also responsible for the area's.

São Paulo, SP

Member of the Educations Projects for Sustainability department. Activities were diverse, from assisting the guidelines creation for the Education for Sustainability Award blog, to collaborate with planning and research for the development of a new digital education platform. Direct contact via telephone and e-mail with the NGO's stakeholders (community.