Mayra Garcia Email & Phone Number

Bayamón, Puerto Rico

Puerto Rico

• Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
• Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, and company procedures.
• Formulated policies and procedures to streamline operations.

Puerto Rico

Puerto Rico

Managed the recruitment of new frontline employees and supervisors. Outperformed on hiring 50 temporary employees in 4 months for the War Room project in charge of technical support. That included screening, onboarding, and training coordination.

Guaynabo, Puerto Rico

Directed and reviewed calls to ensure that quality standards were followed and properly implemented, with a focus on operational support and employee relations in the competitive market.Performed quality calibrations for the Competitive Loyalty call centers in Puerto Rico and Colombia, maintaining HR management standards in a competitive.

Guaynabo, Puerto Rico

Supervised staff involved in customer service and retention, in charge of fifteen direct reports in a competitive environment, while maintaining a focus on employee relations and HR management.Collaborated closely with managers and staff to assess and meet customer service goals in a competitive market, considering HR strategies and operational.

Bachelor Of Arts - Ba, Advertising

Master Of Business Administration - Mba, Business Administration And Management, General