Mayra Pacheco Email & Phone Number

California, United States

Fremont, California, Us

* Offered process and skills groups in English and Spanish to adolescent and adult inpatient clients from diverse ethnic, racial, and SES backgrounds* Administered assessments for adolescents and adults in outpatient and inpatient settings for diagnostic clarification using cognitive, personality, projective, and mood measures* Provided brief, short-term individual therapy for patients during crises* Provided brief family therapy to assist adolescents and their family members with safety planning interventions

Product strategy consulting and product coaching services

Hayward, California, Us

Provided psychotherapy services to strengthen emotional well-being for families dealing with family dysfunction due to external stressors (e.g. trauma, domestic abuse, financial difficulties), rigid family dynamics, and individual mental health challenges (e.g. suicidal ideation, anxiety, and depression

Berkeley, Ca, Us

San Francisco, California, Us

Lead Product Manager, RelationshipsLed strategy and delivery of relationship-building products at Upwork, the world’s largest work remote work marketplace*Founded the Product and Design Internship Program with a commitment to hire a minimum of 30% Black and Latino/a interns*Managed a direct report through onboarding and product delivery to help her reach her personal and organizational goals*Led and held accountable three multi-disciplinary teams of engineers, designers, data analysts, user researchers, marketers, and content creators through understanding the user, the product, and the constraints of delivering the software productSenior Product Manager, RetentionLed strategy and product roadmap to allow clients to rehire talent more easily and lead to increased freelancer earnings*Doubled the weekly rehire rate of talent brought on by clients *Grew the segment of freelancer earnings 29% from the previous year to $150 million

San Francisco, California, Us

Senior Product Manager, Enterprise Agent ExperienceOwned the roadmap for Agent Experience Enterprise feature development for the primary SaaS product, Zendesk Support.• Launched the agent-facing portion of Answer Bot, an AI deflection tool that allows up to 12% of inbound requests to be solved automatically. Collaborated and ultimately delivered a shared research, design, build, and launch experience with teams in Melbourne and Copenhagen that surpassed predicted revenue calculations. • Kicked off persona building sessions for the Zendesk Guide team in Copenhagen to help them reach their goal of increasing knowledge base usage within our suite of products• Increased the value of our Enterprise plan by designing for the customization needs of our Enterprise customers • Mentored multiple Product Managers (Intern, Associate, PM) through the product development lifecycle, analytics, and their careers.Product Manager, Agent Experience• Responsible for agent-facing side of flagship product of over 100,000 paying customers.• Extended our app developer framework to include the first native app location and discovery affordance within the agent facing product: Surpassed 150 distinct apps created, Over 8,000+ installs in first 6 months, Launched with 4 partner companies: Wistia, CloudApp, Giphy, Box

San Francisco, Ca, Us

Data Products LeadBuild and lead a data team comprised of engineers and data scientists to support the growing business need to understand our content’s trends across third party platforms and predict individual consumption habits on our siteMobile Product LeadDefine the strategic vision for the mobile web user experience while managing workflow for a 7-member mobile development teamSharing OptimizationAnalyze user behavior patterns using Omniture analytics and in house A/B testing framework to make sharing strategy improvements that increase our overall reach• Created a 14% lift in overall article shares per visit• Produced an additional 33% lift on recipe article shares per visit• Improved social shares per visit by 24% on mobile by leveraging the different sharing patterns of mobile users to optimize for direct messaging and other messaging appsProduct Strategy RevampAudited the product development process and implemented:• A focus on data driven process to help identify and kill low-value features early on, freeing up developer time for higher value work• A culture of detailed and agile technical specifications to decrease lost developer/designer time caused by a reliance on late stage iterationAdditional Areas of Focus: Mobile Web User Retention, Desktop Engagement Enhancements, iOS App UX Design and Launch, Editorial CMS Tool Creation, A/B Testing Best Practices Point Person

Brisbane, California, Us

Senior Community Advocate• Owned and launched the transition of our recurring subscription third party revenue platform to an in-house solution with full feature parity. Managed cross functional team QA efforts for the Ning 3.0 platform• Led and coordinated cross functional team QA efforts for the new Ning 3.0 platform• Prioritized Advocacy/ Billing/ Account Management/ Sales escalated bug fixes for weekly sprintsCommunity Advocate• Served as the key advocate for the mobile revamp project on the Ning platform to create Help Center articles, keep track of product feedback, flush information to other teams and align engineering’s final product with the clients’ vision• Operated as on-call advocate effectively communicating down time, platform wide issues and upcoming user-facing releases to the Ning community of 90,000 networks and over 100 million registered usersAssociate Community Advocate • Trained fellow advocates to analyze and understand the goals of premium clients to create customized six month launch plans for their online communities (launched this specific project together with the VP of Advocacy in September 2011)• Funneled community feedback into product tracking as well as new feature designs

•Designed and built company website and brand content •Incorporated organization into popular social media portals and grew Facebook presence 3x •Coordinated and planned a summer festival composed of 55 international artists and 75 non-profit organizations

Boston, Ma, Us

•Planned and implemented weekly lesson plans and activities •Managed and coached a team of six university students •Supported and pitched ideas for school year recruiting and training of Corps members•Represented Jumpstart! at partner organizations and other community functions

Stanford, Ca, Us

Developmental Research Assistant •Conducted research on the effect that maternal speech has on the uptake process in bilingual children •Helped streamline interview and study procedures Social Psychology Research Assistant •Drafted detailed records of subject information and study results using Matlab•Analyzed the impact that incremental theories of intelligence play on working memory

Phoenix, Arizona, Us

•Planned, coordinated and facilitated week-long vacation trips for Wish Recipients•Communicated regularly with theme parks to arrange the donation of free tickets