Maysa Martha Email & Phone Number

Rio De Janeiro, Brasil

Rio De Janeiro, Brasil

. Triage and classify issues as bugs, user errors, or enhancement requests.. Reproduce and prioritize bugs; collaborate with Engineers to resolve.. Diagnose user errors, provide training, and work with Enablement to update resources as needed.. Collaborate with Product Managers to evaluate and manage enhancement requests.. Report trends, root causes of.

Rio De Janeiro, Brasil

In addition to the activities of a Support Analyst II, as a Senior Support Analyst I was also responsible for:. Handling complex cases and high-sensitivity VC clients.. Serving as the go-to person for other Support Analysts, providing process guidance, training new hires, and hosting Office Hours.. Collaborating with other teams within FA and across Carta.

. Deliver front-line support to Venture Capital Funds stakeholders, which include GPs, LPs, Auditors, Wealth Managers, and others.. Conduct scheduled demos and webinars with customers.. Ensure precise documentation of customer interactions in Salesforce for feedback and collaboration with different teams.. Provide timely and accurate responses to customer.

. Provide support to the IBM Sales Team and Business Partners.. Process and audit lease and loan contracts for clients in the United States and Canada.. Manage client accounts and portfolios for lease and loan clients.. Maintain strong relationships with Credit, Accounts Receivable, and End of Lease teams.. Ensure contract compliance with internal and.

. Coordinate activities and personnel within the Client Support Team.. Collaborate with other departments, including Credit, Contracts, and Accounts Receivable, to resolve issues and align processes.. UCC and PPSA filings for IGF's lease and loan contracts.. Prepare and present the team’s results and performance to managers.. Develop and coordinate.

Rio De Janeiro E Região, Brasil

. Provided first-level support to IBM Global Financing clients in the United States and Canada.. Validated customers and business partners with state and federal governmental authorities in the United States and Canada.. Supported activities related to financing deals by engaging with various departments, including Credit, Contracts, and Accounts.

Rio De Janeiro E Região, Brasil

. Undergraduate student in a research project focused on studying and applying Production Engineering tools to the organ donation process in the State of Rio de Janeiro.. Aluna de iniciação científica em um projeto de pesquisa voltado ao estudo e à aplicação das ferramentas de Engenharia de Produção no processo de doação de órgãos no Estado do Rio de.

. Member of the Quality Department at Enactus Cefet RJ, responsible for monitoring project result measurement, conducting internal audits, and implementing the 8S program within the organization.. Membro da área de qualidade da Enactus Cefet RJ, responsável por acompanhar a mensuração dos resultados dos projetos, realizar auditorias internas e implementar.

Master Of Business Administration - Mba, Finance And Controllership

Bachelor Of Engineering - Be, Industrial Engineering

Ingegneria Gestionale

Bachelor'S Degree, Chemistry

Interrupted

Ensino Fundamental E Ensino Médio