Mayte Martinez Email & Phone Number

Toronto

8+ years of experience collaborating in the implementation of Large and Complex Solutions for Canada's Largest Enterprise Customers. Directly responsible for developing and implementing a set of custom business processes within the ITIL framework, between my company, key partners and more than 15 of these large enterprise customers. Each implementation involved the coordination of cross-functional teams, from my company, our partners and our customers, supporting integrated solutions involving multiple lines of business in a single solution such as WAN/LAN, Wireless, Contact Centre, Data Center/Server Mgmt and Application Development. Every implementation delivered within contractual obligations and subject to service level agreements and KPIs commitments. Processes in my portfolio include: Service Request Management, Incident Management, Problem Management, Change/Release Management, Service Level Management, Reporting Management, Security Management and Risk Management.

Vancouver, Canada Area

Quality Assurance and Systems Integration Test, Project Manager for the largest Siebel Implementation in North America (at the time). Responsible for developing and executing a System Integration Test Plan for a Trouble Ticketing System using Siebel as the main platform. The system involved a highly customized GUI and Workflow engines, as well as a large number of real-time and batch interfaces to legacy systems and new applications. The plan was completed successfully and all targets were met. Directly responsible to manage and lead a team of 12 technicians. Built strong relationships with all business sponsors and stakeholders, at operational and executive levels.

Monterrey Area, Mexico

Monterrey Area, Mexico