Responsible to create the recruitment process till on-boarding of the candidateResponsible to liaise with the management for the number of resources, skill set and timeline for on-boardingResponsible to perform the first assessment and collaborate with the management team for further hiring processResponsible to front lead the coordination and communication between the management and the candidatePerform the background or employment verification if requiredCreate the monthly report on the filled, in process and vacant positionsResponsible to make sure hired candidate is on-board smoothly.Responsible to provide the solutions to the customer issues/complaintsResponsible to escalate the technical issues to the technical teamResponsible to follow up till case resolvedInitiate to upsell the products as per the customer needEnsure to documentation and details are captured correctlyResponsible to provide the support to new comers in the teamEnsure SAT scores are met for the team (actively working as a team specialist).