Mayur Deulkar Email & Phone Number

Thane, Mh, In

India

Nairobi, Kenya

Mumbai, Maharashtra, India

Responsible for taking care of pre‐sales, tech support and providing absolute hardware and software suitable to customer requirement. Co-ordinate with customer and Sales team for Pre-sale demo support. Managing team of 30 people including Technical Manager, Customer Engineers. Ensuring strategic utilization & deployment of available resources to achieve organizational objectives. Leading, mentoring & monitoring the performance of team members to ensure efficiency in project schedule and meeting of project targets. Creating and sustaining a dynamic environment that fosters development opportunities and motivates high performance amongst team members. Achieved customer delight by delivering complete service solutions through service parameters. Responsible for the growth of Revenue for West Region. Implementing operational cost saving measures in field services. Identify, improve and implement the current process gaps identifying through Customer feedback and hindrance faced in meeting customer requirement. Responsible for training support Direct and Indirect channel. Give support to Indirect channel. Weekly & Monthly reporting to HO (Directly Report to Service head for service function) for service parameter like Response time, Engineer Productivity, Spare forecast, Revenue details. Generate and share all MIS reports to HO for improve service support and Branch Revenue.

Mumbai

Responsible for taking care of pre‐sales, tech support and providing absolute hardware and software suitable to customer requirement. Co-ordinate with customer and Sales team for Pre-sale demo support. Managing team of 18 people including Technical Support Manager, Customer Engineers and Customer Care Executives.Ensuring strategic utilization & deployment of available resources to achieve organizational objectives. Leading, mentoring & monitoring the performance of team members to ensure efficiency in project schedule and meeting of project targets. Creating and sustaining a dynamic environment that fosters development opportunities and motivates high performance amongst team members. Achieved customer delight by delivering complete service solutions through service parameters. Responsible for the growth of Revenue for Mumbai Branch by taken care of 100% billing for consumable, spare and other AMC parameters. Implementing operational cost saving measures in field services. Accountable for contract penetration which always ahead by given target. Identify, improve and implement the current process gaps identifying through Customer feedback and hindrance faced in meeting customer requirement. Responsible for training support Direct and Indirect channel. Give support to Indirect channel. Weekly & Monthly reporting to HO (Directly Report to Service VP for service function) for service parameter like Response time, Engineer Productivity, Spare forecast, Revenue details. Generate and share all MIS reports to HO for improve service support and Branch Revenue. Spare management for Branch as well as give support from National warehouse by canablised process to other branches Reconciliation spares and consumable on monthly basis for proper branch inventory management. Reconciliation of MIF (Machines in Field) along with contract status and shared the same with HO and Branch team to improve contract penetration and Revenue.