Salesforce Specialist
CurrentInvolved in developing new features through flows and helping super users to understand the new feature to be able to train the sales and CS users.Worked on Salesforce reporting using the standard reports and dashboards and also have the knowledge to perform SOQL queries from Salesforce database.Working on standard functionalities like creating objects, fields, record types, workflows and Validation rules.Brainstorming with stakeholders to discuss the requirements.Maintaining existing solution through incident management and helping salesforce users with their daily queries.Involved in Zoom-Salesforce integration project, Einstein activity capture and Sales engagement.