Jobs & Responsibility • Prepared annual budgets with controls to prevent overages.• Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.• Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.• Collaborated cross-functionally to refine procedures, devise best practices and enforce quality metrics..• Advanced productivity KPIs to achieve key business goals and objectives.• Developed systems to track and log work issues.• Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.• Built and reviewed master service agreements to simplify and streamline contract negotiation process.• Partnered with vendors and suppliers to effectively manage and budget.• Increased profit by streamlining operations.• Reviewed operations report to understand numbers and trends.• Evaluated suppliers to maintain cost controls and improve operations.• Identified procedure or process changes required to improve performance and productivity.• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.• Directed initiatives to improve work environment, company culture or overall business strategy .

 • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.• Received inquiries from corporate customers, major vendors and trade press and delivered informed responses with minimal input from executives.• Managed agendas, travel arrangements and appointments for upper management staff members.• Coordinated office activities and operations, secured compliance to company policies and welcomed, screened and routed guests.• Updated reports, managed accounts and generated reports for company database.• Maintained office machines and equipment within budgets and contacted outside repair personnel to avoid productivity interruptions.• Scheduled meetings, coordinated with invitees and organized logistics, technology and refreshments for executive management and customers.• Compiled Check in, Check out reports for Front office Manger.• Handling Inward and outwards books.• Handling day to day reservations.