Project Manager at TCS | MBA, IT ManagementProject Manager at TCS | Customer Success, Process ImprovementDelivering IT Projects with Excellence and Innovation at TCSI am a Project Manager at Tata Consultancy Services (TCS), one of the leading IT services and consulting companies in the world. I have over 10 years of experience in managing IT projects that align with key business metrics, continuous improvement initiatives, and customer satisfaction. I am also pursuing a Master of Business Administration in IT Management and System from SVKM's Narsee Monjee Institute of Management Studies (NMIMS), a prestigious institution in India.My core competencies include project implementation and management, client management, upselling, team leadership, negotiation, and customer success. I have achieved remarkable results in reconstructing a process with implementation tools such as JIRA, Confluence, Freshdesk CRM, and real-time analytical methods, which improved the proactive response SLA by 60%. I have also established constructive client relationships, which increased the client retention rate by 20%. Additionally, I have devised business strategies and process improvements based on customer feedback, which enhanced the customer experience and loyalty. My mission is to deliver IT projects with excellence and innovation, while fostering a stimulating and supportive work environment that encourages effective teamwork, takes initiative, and motivates team-efficiency. I am disciplined and energetic, with a strong sense of ownership and a structured approach to assigned tasks. I seek a nurturing environment that provides active mentorship and supports individual and collective growth and perseverance.