Mayur Shinde, Pmp® Email & Phone Number

Maharashtra, India

Mumbai, Maharashtra, India

Managed IT project focused on attainment of key business metrics, continuous improvement initiatives and 45 direct reporters.Reconstructed a process with implementation tools such as JIRA, Confluence, ServiceNow, Freshdesk CRM, Real-time Analytical methods.Maneuvered a process of Monitoring to boost long-term business success and increase profit levels. Proactive Response SLA was improved by 60%.Created constructive client relationships which increased client retention rate by 20%.Conceptualized an exercise to use customer feedback to devise business strategies and determine process improvements for better experiences. Automated CSR reports which helped in auditing and identify need of improvement section to increase CSAT index by 12%.Developed a team of trained associates during a period of company expansion to ensure attention to detail and adherence to company policy. Motivated associates to become Leader and have expertise in analytics.Developed a process of vendors Evaluation and later partnered with them to effectively manage and budget for External Services. Resulted in optimization of vendor services and reduced expenditure by 15%.Led a project to maintain utmost discretion when dealing with sensitive topics. Efficiently used platforms for real-time and on-demand file sharing. Ex. Apache SubversionRedesigned a project with new automation process which reduced manual errors significantly.

Mumbai, Maharashtra, India

Developed and implemented daily operations plans such as employee assignments, Asset utilization and promotional strategies. Strengthened performance metrics tracking and analysis to enhance tactical and strategic company plans. Implemented policies and standard operating procedures for continuous improvement. Evaluated upcoming program plans to forecast expected resource needs. Managed and allocated staff and material resources to meet production goals. Managed communications during major technology outages, natural disasters, virus outbreaks, frame cloud outages and network device outages. Generated comprehensive reports regarding incidents, events and important business matters. Controlled daily business operations by devising and deploying short and long-range strategies to grow profitability and accomplish objectives. For better support with reduction in manual errors.

Goregaon Mumbai

Volunteered a project to conduct presentations with customers regarding Networking Tools for better Market capitalizationManaged an activity of regular Maintenance of Network devices at client location and had 100% Customer Satisfaction.Optimized a process of Inventory Management and Invoice Management for easy audit process.Led an exercise and trained Associates for presentations and Demo sessions with Clients.

Master Of Business Administration - Mba, It Management And System

H.S.C., Science

S.S.C., A+

Bachelor Of Engineering (B. E.), Computer Engineering, A

Mumbai University