Mayur Sagar Email & Phone Number

Bengaluru, Karnataka, India

India

Bengaluru Area, India

● Senior Specialist – liaison between customer service team, management and customer to improve customer service, success and business productivity● Develop customer success strategy plans, process knowledge and training programs as well as periodically communicating feedback to process and technical teams.● Build sustainable client relationships through customer orientation, assess needs and expedite issue resolution to ensure impeccable service standards and highest client value.● People Management: Resource management and leading multiple cross functional teams of 32 customer support representatives.● Team Performance Management - responsible for audits, associate appraisal, score cards and overall quality management● Cross-Functional Teamwork – work with various functions within the business to improve process performance

Bangalore

● Support Specialist – Accountable for client value, meeting stringent SLAs and design operational strategies for process success and continuous improvement.● Project Management: ‘Failure Delivery Mitigation’ and ‘Asset Recovery’ to help the customer amend unnecessary cost and focus primarily on revenue growth.● Failure Delivery Mitigation – Root cause analysis for delivery failure, implement corrective actions, lead the internal team to ensure customer success.● Asset Recovery – Investigate high dollar value defective parts and redirect them to the repair center in order to reduce spend on the bottom line.● People Management: Leading a team of 16 customer support representatives● Piloted the language support team, beginning with 12 resources, developed KT programs during attrition, promoted collaboration, reviewed quality scores, resulting in a successful win of Europe language support entirely outsourced to the Bangalore led team.● Resource management, assessment and performance evaluation against base lined best practices● Performance Management - establish targets for Key Performance Indicators (KPIs) track performance, and take actions for improvement.

Bengaluru Area, India

● Process online and offline orders of SKUs pertaining to hardware equipment using Oracle Order Management Module.● Swift response and resolution of critical issues from clients through back end channels and working with internal teams● Liaise with sales representatives for processing bulk orders to ensure seamless processing and error free invoicing as well as sourcing of components.

Master’S Degree, Logistics, Materials, And Supply Chain Management, Post Graduate Diploma In Supply Chain Management

Bachelor’S Degree, Business/Commerce, General

Activities and Societies: Have won medals for the college Football team, Won the Inter college Dumb charads competition. Participated.

Bachelor Of Commerce (B.Com.), Business/Commerce, General

completed my 10th grade.