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Daphne Ong . Email & Phone Number

AI Strategy and Transformation Manager at Singtel
Location: Singapore 6 work roles 3 schools
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✓ Verified July 2026 3 data sources Profile completeness 86%

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Current company
Role
AI Strategy and Transformation Manager
Location
Singapore
Company size

Who is Daphne Ong .? Overview

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Daphne Ong . is listed as AI Strategy and Transformation Manager at Singtel, a with 6978 employees, based in Singapore. AeroLeads shows a matched LinkedIn profile for Daphne Ong ..

Daphne Ong . previously worked as AI Project Manager at Singtel and Process and Content Manager (Chatbot Conversational Experience | Digital AI) at Singtel. Daphne Ong . holds Singtel Transitional Leadership Programme from Columbia Business School.

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Email format at Singtel

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Singtel

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Profile bio

About Daphne Ong .

Daphne Ong . is a AI Strategy and Transformation Manager at Singtel. They is proficient in Mandarin, English and Japanese. Colleagues describe them as "I had an opportunity to work with Mayuyu doing Process Improvement for Gojek in Southeast Asia. Mayuyu has always been the kindest person I know. Her positive attitude brought light to the workplace. Starting with taking care of Help Center Content interface, Mayuyu has moved into working with the sophisticated system used for automation. She has amazed me with how fast she learned, how detailed her solutions were, how collaborative she was in order to drive solutions from given data, and how she unexpectedly came up with Salesforce solutions that we never thought of. She has delivered above and beyond. It was truly a great pleasure working with you. Thanks so much Mayuyu. " and "Few people would have the opportunity to mentor a hardworking and talented individual like Daphne and I’m fortunate to have that opportunity. Daphne started off as a content specialist, perfecting articles within Gojek’s in-app helpcentre. Despite being the only content specialist within the team, she was never complacent and has often expressed interest and proactively reached out to other content writers within the company to hone her writing skills. As such, her skills improved overtime and she was able to independently run her own content projects with little guidance. Overtime, Daphne also expressed thought leadership in automation strategies on Salesforce and other tooling. She would do her own learnings and eventually became the subject matter expert on salesforce and google analytics. She continues to express her desire to learn and improve in data and insights and was also able to substantiate all her business decisions with data. She was also able to exercise strategic decision making during product launches and make go or no-go decisions when performing product feature testing. Many of the new feature launches were validated by Daphne, despite a short timeline given. Outside of work, Daphne has an amazing personality and would often initiate different lunch activities or outings with the team. Most importantly, she would often offer her skills as a tarot card reader for all team gatherings. (A skill that always gets everyone amazed) She is definitely an asset to any manager and any company! I’m lucky to have worked with and mentored her directly. "

Current workplace

Daphne Ong .'s current company

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Singtel
Singtel
AI Strategy and Transformation Manager
singapore, singapore
Website
Employees
6978
AeroLeads page
6 roles

Daphne Ong . work experience

A career timeline built from the work history available for this profile.

Ai Strategy And Transformation Manager

Singapore

Ai Project Manager

Transitioned to a new role leading new AI initiatives such as Voicebot, Chatbot, and Smart Agent Assist.

Process And Content Manager (Chatbot Conversational Experience | Digital Ai)

Leading efforts to enhance user experience on Singtel digital assistants, Shirley, Zenmo, Robort, and Dash!

Apr 2023 - May 2024

Process Improvement And Content Specialist

Spearheaded strategic initiatives to optimize the Salesforce CRM and self-service Help Center. As a result, positive user sentiment went up by 5%, while automation rates jumped 40%, reducing resolution times and boosting customer satisfaction.

Nov 2021 - Apr 2023

Quality And Content Specialist

Pioneered and established the reimagined infrastructure for the self-service Help Center, leading to a 5% to 60% reduction in navigation time and a small % decrease in wrong article support escalation.

May 2021 - Nov 2021

Assistant Director

China

Produced short videos for Alibaba and full-length commercial videos for clients such as Shangri-La Hotels, the Suzhou Civil Affairs Bureau, and Amway.Film and projects: Father and Son 背影,金山石雕小石匠,追梦,深夜食堂翻拍.

Sep 2019 - Apr 2020
Team & coworkers

Colleagues at Singtel

Other employees you can reach at singtel.com. View company contacts for 6978 employees →

3 education records

Daphne Ong . education

Exchange Programme, International Immersion

Soochow University 苏州大学

Bachelor Of Arts, Communication Design (Service Design)

Royal Melbourne Institute Of Technology
FAQ

Frequently asked questions about Daphne Ong .

Quick answers generated from the profile data available on this page.

What company does Daphne Ong . work for?

Daphne Ong . works for Singtel.

What is Daphne Ong .'s role at Singtel?

Daphne Ong . is listed as AI Strategy and Transformation Manager at Singtel.

Where is Daphne Ong . based?

Daphne Ong . is based in Singapore while working with Singtel.

What companies has Daphne Ong . worked for?

Daphne Ong . has worked for Singtel, Gojek, and 方向传媒 Front Media.

Who are Daphne Ong .'s colleagues at Singtel?

Daphne Ong .'s colleagues at Singtel include Soo Tan, Kelly Zheng, Pavitraa Vijayan, Bak Teck Ng, and Jonathan Chui.

How can I contact Daphne Ong .?

You can use AeroLeads to view verified contact signals for Daphne Ong . at Singtel, including work email, phone, and LinkedIn data when available.

What schools did Daphne Ong . attend?

Daphne Ong . holds Singtel Transitional Leadership Programme from Columbia Business School.

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