Operating to various worldwide destinations out of Warsaw base on B 767 & B 737-800 a/c.

– Operating as Cabin Crew on A 321 fleet out of ZRH base services on behalf of Air Berlin group.– Flying scheduled charter services for various tour operators to Med destinations– BoB inflight service concept– Working with multinational crews, all SOP and communication lead in English/German languages.

Operating onboard of B 767/787 charter services for TUI Poland tour operator out of Warsaw base to Cancun and Punta Cana.

Flying A 320 charter services for Polish tour operators out of Warsaw base. Preparing SOP & SEP for A 320 fleet. Cabin crew line checker and examiner.My key duties and tasks are to coach and develop all new Cabin Crew and Flight Pursers, identifying development needs and setting objectives for improvement and managing effectively. Ensure consistent development and management, recognising and encouraging improvement and identifying key people within the team for succession planning.Coach and develop Crew on laid down service and safety issues, visible whilst operating onboard.Project Management Lead/assist in projects relating to complex Cabin Services issues which would have a positive effect on cost efficiencies or service delivery. Take responsibility for Cabin Services streams of more complex or Company wide projects.Operational Delivery and Service Development, fly on under performing routes as identified by the Service Delivery team. Monitor overall satisfaction levels and feed back the specifics to the relevant departments.Ensure Flight Pursers and Cabin Crew uphold On Time Performance standards and take remedial action to ensure identified gaps are addressed. Proactively and constantly challenge current processes to ensure optimal efficiency. Identify revenue generating opportunities. Actively encourage the team to meet company goals.Designing and developing Cabin Crew manuals in accordance with Polish CAA and EU OPS regulations. Creating SOP and SEP for A 320 fleet. Creating and implementing inflight service standards. Working closely with crewing and operations departments.Supporting company's development in France and UK market by leading conversion trainings , A 320 mock up sessions and doing line checks for our LGW based crews.

Manage the work and personal concerns of over 70 Cabin Crew in 4 operational bases across Poland.Responsible for new Cabin Crew initial and conversion trainings. Acting as Ground and Line Instructor. Reporting to Flight Operations Manager and CEO.Conduct investigations and act as chair in disciplinary, attendance, probation, grievance and appeal hearings in line with Company policy.People Development, regularly assess the On Board Management team on flights.Coach and develop all crew, identifying development needs and setting objectives for improvement and career progression. Identify key people within the team for succession planning.Project Management, lead/assist in projects relating to complex Cabin Services issues which would have a positive effect on cost efficiencies or service delivery.Responsible for Crew Recruitment process, assessments, screenings.Supporting in achievement of laid down workforce planning requirements. This includes selection and recruitment of new entry and promotional Cabin Crew.Operational Delivery and Service Development, fly on under performing routes as identified by the Service Delivery team.Proactively and constantly challenge current processes to ensure optimal efficiency. Identify revenue generating opportunities. Actively encourage the team to meet and exceed all laid down KPIs.

Flying B 737 - 800 NG to various Med destinations for Polish tour operators. Joined comapny at a time of intersting cooperation between Eurocypria Airlines and Sunwing Airlines of Canada. Completed extensive initial and conversion cabin crew training for B 737 - 800 A/C conducted by canadian instrucors in accordance with Transport Canada regulations and Eurocypria Airlines inflight and service standards. Operating charter flights out of Warsaw and Larnaca bases. Providing passengers with full inflight service and BoB. Working with multinational crews, all SOP and communication lead in English language.

– operating as cabin crew on Airbus A320 fleet out of GDN base to various European destinations– Buy on Board inflight concept– inflight safety and security

– operating on Boeing 737 CL fleet– support and development of cabin crew– coach and develop cabin crew to evolve to reach their full potential– operating as a Purser or Line Trainer/Examiner when required– design and creation of CC manuals, standards, SOP, SEP– initial and recurrent trainings Cabin Crew Instructor, mock up Instructor– Training Cabin Crews in Ukraine during ACMI project for Aerosvit Airlines andWindRose.– operating charter/ACMI/ad hoc flights– traditional inflight service/economy class/premium class/BoB

– operating on Boeing 737 CL and EMB 120 fleets– support and development of cabin crew– coach and develop cabin crew to evolve to reach their full potential– operating as a Purser or Line Trainer/Examiner when required– initial cabin crew training Instructor– assisting cabin crew recruitment team in recruitment events– taking part in KRK base setting and opening project

– operating as Purser on ATR 42/72 out of WAW base services under LOT Polish Airlines brand– economy/business class inflight service concept– coach and develop new entrant cabin crew to evolve to reach their full potential– Line Trainer