I am a very proactive, customer focused, accountable and dependable person. I conduct my work in a very professional manner, treating all stakeholders, clients and colleagues in a way that I would like to be treated myself.Throughout my career I have demonstrated the ability to understand customer requirements and business needs and transform these into key deliverables which have been achieved working with cross functional teams. I enjoy establishing strong and effective relationships forming a collaborative partnership which is important to ensure positive engagement and client satisfaction with a proven ability to plan, prioritise and organise work to meet tight timelines.Skills and Accreditations* ITIL Version 3 Foundation* Strong knowledge of Contact Centre technologies (Genesys Cloud, CCaaS, Avaya)* Experience of voice services migration (moving / managing vendors)* Experience of managing vendor contracts and associated SLA’s* Experience and knowledge of ServiceNow and Confluence* Strong communication skills with the ability to communicate effectively