Mbali Mbatha Email & Phone Number

Gauteng, South Africa

South Africa

- Addressed customer inquiries via phone, email and chats promptly and effectively - Customer interaction using Live chats, support tickets with inquiries and solutions - Regular training sessions for product update and service improvement - Resolved product inquiries, troubleshooting , technical support - Using elimination process when problem solving to enhance services which improved response time - Trained and mentored new staff on companies product, day-to-day work and policies- Managed Fica monitoring and banking processing, improving response time and efficiency.- Delegated tasks and quizzes to boost team performance and daily operations.- Evaluating player’s account and credit withdrawals

Gauteng, South Africa

Gauteng, South Africa

• Managed daily paperwork including recording Sams and admissions, handling queries by phone and email, and organizing information in written and digital form.• Produced and distributed correspondence memos, letters, and forms, while also assisting other office staff members with writing letters and emails.• Developed strong organizational skills and attention to detail in a fast-paced educational environment.