Hi there 👋I’m Michelle: a career Customer Success Professional🤓 With that, I've had a lot of time and opportunity to develop many different CS skills, including (but definitely not limited to!) strategic consultation, uncovering key value points, and identifying positive business outcomes. In the world of CS it’s also incredibly beneficial to build up skill sets around change management, contributing to internal process improvements, and successful cross-functional collaboration.**As a CSM we are internal advocates for our clients, which requires communicating and collaborating outside of the CS org; being able to successfully work with cross-functional teams is essential to growing as a CSM, and honestly is a great skill to have for life in general! 🤝I’m fascinated with Digital CS and how it’s evolving, and it’s exciting to be a part of this growing field! 👩‍💻 #neverstoplearning Outside of my professional life I’m a runner 🏃‍♀️ cat lover 😼 sporadic yogi 🧘‍♀️ & bookworm 📚 Feel free to connect and say hi! 🌸