Mina Abdelmalek Email & Phone Number

Dubai, United Arab Emirates

Collaborated with homeowners, residents/tenants and communicated community rules and regulations to ensure a high level of community satisfaction.Managed the end-to-end process for Move-In and Move-Out procedures, ensuring a smooth transition.Oversaw community access card management, handling requests, renewals, and troubleshooting.Coordinated with the site maintenance team and dispatched the maintenance issues promptly to be addressed, and actively followed up on to ensure they were resolved to the residents' satisfaction.Responded to inquiries and concerns via social media channels, emails, and other communication platforms like WhatsApp and Live Chat.Demonstrated commitment to data privacy and confidentiality in managing customer data.

Dubai, United Arab Emirates

Part of the Social Media Team managing a portfolio of over 60 social media accounts for Emaar Emaar Properties, Entertainment, Hospitality, and Emaar Malls.Developed and implemented engaging social media content calendars aligned with brand messaging and marketing objectives.Cultivated positive online communities through active social listening, prompt customer service responses, and interactive content.Collaborated with internal teams (Marketing, PR) to ensure brand consistency across all platforms.Analyzed social media performance metrics to measure campaign effectiveness and optimize strategies.

United Arab Emirates

Implementing and monitoring the social media platforms, increase service awareness, optimize and monitor the search engines, user engagement and suggest content writing

United Arab Emirates, Dubai

Support Prestige Solitaire and high segmented accounts, resolving technical issues through a series of troubleshooting activities, verifying proper hardware and software configuration and set up, clarifying customers queries and presenting the available services, products in a professional friendly manner.

Egypt

Conceptualisation of original website design ideas that bring simplicity and user friendliness to complex roadblocks along with the execution of it by the converting rough files in to ready for punishment web pages as desired by the client. Storyboarding and layout illustration through the wire-frames which demonstrates the user interface along with any logo icons creation using Photoshop and Illustratorsite map creation or diagramming the website navigation. The creation a fully responsive webpage using HTML5, CSS3 and JavaScript or jQuery for creating sliders or event listeners. GIT and GitHub collaboration was required for simplifying the task through the team unity

Site layout/user interface Creation based on the provided design concepts using standard HTML/CSS markup languagesConceptualisation of website design ideas that bring simplicity and user friendliness to complex roadblocks, translating design wire-frames and mock-ups into responsive web pagesSite map creation or navigation diagrammingExtensively utilized GIT and GitHub collaboration for version control in an agile development environmentTechnology Used (Primarily): WordPress, WooCommerce, HTML5, CSS3 XML, PHP, MySQL, JavaScript (mostly jQuery), cPanel, PHP MyAdmin, Google Analytics, Google Search Console/Webmaster Tools, Credit Card Merchants, SSL Certificates and optimisationsRedesigned existing websites to improve user experience and incorporated SEO techniques thereby increasing daily traffic, social media integration, email templates creation and campaigns using Mailchimp

Egypt

Premiums calculation and payment scheduling, offering a customized policies based on the client's requirements, monthly targets achievements through the presentation of the available programs to potential clients. Preparation of status reports, activities, follow-ups.

Bachelor'S Degree, Management Information Systems, General

Secondary Degree, Scientific Math