Systems support to QA video on demand tests, run, maintain, build test kubernetes namespaces, assist in software developments to production. run, maintain and build test CDN (apache traffic control)Build out new lab deployments using kubernetes and helm

Systems support to development teams coding in all languages, run, maintain, build lab environment,assist in software developments to production. Build out new labs running primarily linux.

Primary systems support to agile development team coding in: Java, Python, Scala, Mule ESB. Run, maintain, build lab environment,assist in software developments to production. Build out new labs running primarily linux.

Joined JPSS UX/linux system administration team; support internal network and development efforts, Assist design & maintenance of new customer systems

support employees with workstations and customers with connectivity issues; Assist NOC team with system & server maintenance, 50-200 CentOS5.7 enterprise servers and apache webserversGIAC Certified Incident Handler (GCIH) 9/2012Maintenance operations/patching services on: CentOS 5.8/puppet/nagios/subversion regulated environmentWeb application upgrades running on an Apache backend

Recruited to support the GSS Team. Assist customers worldwide with ESX/ESXi maintenance incidents. Achieve metrics for ticket/incidents closed per day, CSAT surveys (customer satisfaction surveys), and TTR (time to resolution). Participated in upgrades of ESX from v. 3.5 through 4.0, 4.1 and 5.0

Construct and maintain LAN (30+ Windows 2003 server) for reliability/stress testing of Seagate products; monitor long term testing; retrieve and sort crash dumps from failed tests, troubleshoot server\network issues, track ongoing issues and standing inventory

Third tier response team for Windows based server and hardware related issues; diagnose, document and correct issue(s). Perform scheduled and emergency maintenance, perform server failure root cause analysis. Assist client in troubleshooting and routing issues to appropriate support team; coordinate new server deployment

Construct and maintain LAN (30+ Windows 2003 server) for reliability/stress testing of Seagate products; monitor long term testing; retrieve and sort crash dumps from failed tests, troubleshoot server\network issues, track ongoing issues and standing inventory

tier one support for Microsoft corporate employees and vendors; assist with a broad range of support questions; including networking, messaging and account maintenance issues; escalate to next tier when appropriate or unable to resolve

First response team for Windows based server and hardware related issues worldwide; diagnose and document issue(s), assist client in troubleshooting and routing issues to appropriate support team; assist hardware engineers and OS support teams in performing scheduled and emergency maintenance, notify appropriate escalation teams when necessary.

tier one support for customer inquiries on adelphia's powerlink broadband ISP service, assist with broad range of customer support questions, technical problems (ISP/computer failures), and billing issues; escalate to next tier when appropriate or unable to resolve

First response team for Windows based server and hardware related issues worldwide; diagnose and document issue(s), assist client in troubleshooting and routing issues to appropriate support team; assist hardware engineers and OS support teams in performing scheduled and emergency maintenance, notify appropriate escalation teams when necessary

First response team for UNIX based server and hardware related issues worldwide; diagnose and document issue(s), assist client in troubleshooting and routing issues to appropriate support team; assist hardware engineers and OS support teams in performing scheduled and emergency maintenance, notify appropriate escalation teams when necessary

First response team for server print, task scheduling and networking/file sharing issues worldwide across multiple operating systems; diagnose and document issue(s), assist client in troubleshooting and routing issues to appropriate support team