Mohamed Bebars Email & Phone Number

Dubai, Ae

Cairo, Egypt

Responsibility:➢ Maintain essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware.➢ Own projects, solutions, and key responsibilities within a larger business initiative.➢ Handle business-critical IT tasks and systems that provide commercial advantage in a global marketplace.➢ Enable faster and smarter business processes and implement analytics for meaningful insights.➢ Nurture dependable IT infrastructure and networking that’s always up and running.➢ Partner with internal and external partners to communicate project status, activities, and achievements.Daily and Monthly Tasks:➢ Perform server administration tasks, including user/group administration, security permissions, group policies, print services, research event log warnings and errors, and resource monitoring, ensuring system architecture components work together seamlessly.➢ Monitor datacenter health using preexisting management tools and respond to hardware issues as they arise; help build, test, and maintain new servers as needed.➢ Maintain internal infrastructure requirements including, laptop and desktop computers, servers, routers, switches, firewalls, printers, phones, security updates, support internet, intranet, LANs, WANs, and network segments.➢ Interact with the help desk and other teams to assist in troubleshooting, identify root cause, and provide technical support when needed.➢ Perform routine/scheduled audits of the systems, including all backups.

Cairo, Egypt

Responsibility:➢ Remotely accessing hardware or software for clients to make changes and fix problems.➢ Prepare laptops and desktops as per company standards.➢ Responding to queries via chat, email, or phone.➢ Training other staff members on troubleshooting and diagnosing problems.➢ Writing, editing, and revising training manuals for new and updated software and hardware.➢ Resolving problems with networks and other computer systems➢ Escalate unsolved tickets to system admin or network admin.➢ Diagnosing system errors and other issues➢ Following up with customers to ensure full resolution of issues.➢ Installing or changing software to fix issues.➢ Establish routine tasks to clean and update systems related tend user machines.➢ Manage Active Directory for create new users.➢ Manage Microsoft 365 licenses and groups.➢ Manage Microsoft Azure.➢ Manage Symantec Endpoint Protection.➢ Manage Symantec Data Loss Prevention.➢ Mange IT company Assets.➢ Troubleshooting Apple MacBook issues.➢ Troubleshooting VPN issues.➢ Train new employees on security awareness.➢ Reporting to IT Manager.

Red Sea Governorate, Egypt

Responsibility:➢ Install new software and hardware components.➢ Ensure data storage is safe and secured.➢ Resolve all the issues coworkers face with their IT systems and software.➢ Develop, test and implement solutions to problems detected during troubleshooting.➢ Support and train users to the use of self-help tools implemented in the organization.➢ Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority.➢ Monitor and respond quickly and effectively to requests received through the IT helpdesk.➢ Assist with the onboarding of new users.➢ Regularly evaluate IT systems to ensure they meet the necessary demands.➢ Assisting with network administration tasks.➢ Responsible of the installation and maintenance of the below: 1.Network physical components: Racks – Routers et 2.“Fiber Optical” cables. 3.“CCTV” cameras. 4.Printers. 5.“Virtual desktop infrastructure (VDI)” by “VMware Horizon”➢ Supporting the day-to-day operations of our computer network.➢ Maintain and repair basic desktop computer components and peripherals used in the organization.➢ Modify configurations, utilities, software default settings, etc. for the local workstation.➢ Maintain inventory of all equipment, software and software licenses.➢ Assign users and computers to proper groups in Active Directory.➢ Perform timely workstation hardware and software upgrades as required.➢ Monitoring and administrating protection system “Kaspersky”.➢ Administrating “Microsoft System Center Configuration Manager” for deploy windows, software, updates and reports.➢ Administrating and troubleshooting on “VMware vSphere”.➢ Administrating and troubleshooting on “VMware Horizon”.

Burg Al-Arab City, Alexandria Governorate, Egypt

- Provide helpdesk support and resolve problems to the end user’s satisfaction.- Monitor and respond quickly and effectively to requests received through the IT helpdesk- Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority.- Modify configurations, utilities, software default settings, etc. for the local workstation.- Utilize and maintain the helpdesk tracking software.- Document internal procedures.- Assist with on-boarding of new users- Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment.- Install, test and configure new workstations, peripheral equipment and software.- Maintain inventory of all equipment, software and software licenses.- Report issues to the Service Desk for escalation.- Manage PC setup and deployment for new employees using standard hardware, images and software.- Assign users and computers to proper groups in Active Directory- Perform timely workstation hardware and software upgrades as required.- Manage Windows Server and Active Directory.- Reporting to help desk supervisor.

Alexandria Governorate, Egypt

Customer Service Representative - Technical Support for WE ADSL

4 Adib Bek Ashak Street, Elmansheia

o Checking company network o Dealing with problems that face employees o Data entry for project “Bread Points”

Alexandria Governorate, Egypt

Get training at Information systems department

Nano Degree Program, Advanced Cloud Devops

Bachelor Of Commerce - Bcom, Management Information Systems, General, Good

Activities and Societies: --- Students Union-Faculty of Commerce, Alex University:- • Head of Social Committee 2011 • Head Assistant.