Michael Becker Email & Phone Number

As a seasoned professional with over nine years of experience, I bring a unique blend of expertise in customer experience, project management, quality assurance, and process improvement. My career is defined by a commitment to operational excellence and a passion for enhancing both customer satisfaction and organizational efficiency.Currently, I serve as the Senior Manager of Guest Experience at the St. Louis Blues, Enterprise Center, and Stifel Theatre. In this role, I lead the development and implementation of process improvements that support the management and execution of the Guest Experience department's operations and business plan. By adopting new communication platforms and utilizing Kaizen methodology, I ensure effective collaboration between departments and proactively address areas for improvement. I manage a team of over 250 part-time event staff, overseeing their training, performance metrics, and professional development.Previously, as a Supply Chain Analyst at Booksource, I led numerous high-impact projects using Lean methodologies. These projects optimized warehouse operations, reduced waste, and increased shipping cost efficiency. My analytical expertise in SQL, R, and Python enabled me to streamline inventory procurement processes and develop automated reporting tools, resulting in significant time and cost savings. I also played a key role in supporting large customer projects and bids, often exceeding $1 million in value.Core competencies:- Customer Experience Management: Enhancing guest satisfaction through innovative feedback communication and process improvements.- Project Management: Leading and managing projects with a focus on delivering results and achieving high performance.- Quality Assurance: Implementing Lean and Six Sigma principles to enhance operational efficiency and reduce variability.- Data-Driven Innovation: Utilizing advanced analytics to drive process improvements and strategic decision-making.- Cross-Departmental Collaboration: Fostering effective communication and teamwork across various business units to achieve common goals.I am passionate about leveraging my skills to drive success and innovation in customer experience, project management, and quality assurance. If you are looking for a dedicated professional committed to delivering exceptional results and enhancing organizational performance, let's connect!