Monique Bennett-Lowe Email & Phone Number

Full-Stack JavaScript Developer who works with a range of languages and software such as databases, Typescript, Unit Testing and API's to develop and deploy applications. I offer valuable problem-solving skills in the world of web, application, and software development. I’m a team player and work well in a collaborative space but can work independently to bring a project to completion. I am committed and eager to learn new software development technologies and to learn them quickly.

Chicago, Illinois, Us

Chicago, Illinois, Us

Respond to client's requests via phone calls, live chats and emailAssist clients by collecting necessary details to analyze and troubleshoot their platform issuesWork closely with Product and the Escalation team to resolve critical issues Use SQL to troubleshoot and update data-base and diagnose errorsWork with various browser settings to optimize user’s experienceDemonstrate ownership and ability to follow case issues to resolution and client satisfactionResponsible for a book of 80 clients

Seattle, Wa, Us

Responsible for maintaining the link between Corporate Retail Teams and the FC (Fulfillment Center)Responsible for keeping track of open aging ISS tickets across the FC and participating as on-site escalation contactResponsible for making sure that all Retail Request tickets get prompt response and resolution, meeting SLA (Service Level Agreement) where appropriateResponsibilities include reporting and re-escalation of tickets submitted to Retail, Vendor Management and Catalog. Facilitate in the resolution or directly resolving problem items that cannot be received in the FC under normal conditions of receiving. Responsible for communicating to Operations daily on the status of pending tickets, any backlog, failed SLAs Maintain a minimum of 80% success rate in resolving in-bound ticket requests within the defined SLAAssist Operations with ongoing training for Problem Solve Receivers.

Responsible for development of Web based Content Management Learning Systems (CMLS) and delivery of product demonstrationsServed as a front-line customer service resource to internal employees, and act as a liaison between the organization and the clients.Provided support of the day-to-day and ongoing operation and administration of Content Management Learning System.Provided review of course creation for accuracy and appropriateness before uploading and assigning to clients.Researched and resolve issues related to the LMS system.Responded to email inquiries and telephone calls within defined standard, and respond to questions appropriately.Assisted clients to solve basic technical problems; investigate and seek solutions to complex issues.Perform other duties as assigned.

 Assisted in the development of Web based Content Management Learning Systems (CMLS) and responsible for the delivery of product demonstrations Served as a front-line customer service resource to internal employees. Liaised between the organization and the clients Supported the day-to-day and ongoing operation and administration of Content Management Learning System Reviewed course creation for accuracy and appropriateness before uploading and assigning to clients Uses SQL Query, reporting tools, and spreadsheets to examine underlying data Researched and resolved issues related to the LMS system Responded to email inquiries and telephone calls within defined standard, and responded to questions appropriately Monitored, tracked, and documented customer support calls and related activities in CRM system Assisted other departments with application issues and development of the software

Baltimore, Md, Us

Provided compliance review and support primarily for federal LIHTC regulated properties Performed timely reviews and approves tenant move-in, annual income certifications and recertifications Supported property operations to ensure properties correctly apply LIHTC, HOME and other program regulationsProvided Compliance Monitoring Service serving as primary point of support for propertiesundergoing agency and investor file reviews by timely reviewing files at targeted sites in advance of monitoringResponsible for annual reporting ensuring accurate and timely preparation of annual owner certificationsAssisted the Director with training new property associates on companies compliance policiesProvided Yardi support assisting the IT Department and properties to ensure property income set- asides, rents and other compliance controlsCompleted special projects as directed such as Yardi software updates testingResponsible for building and maintaining positive relationships with HUD, state and local agenciesResponsible for performing other duties as assigned.

Baltimore, Md, Us

Responded and provide software support for 200-250 on-site and remote usersIdentified problems, troubleshoots and resolves application and system issuesAbility to effectively prioritize and execute tasks in a high-pressure environmentExcellent analytical and problem solving abilitiesAbility and willingness to work in a team-oriented, collaborative environmentAssisted CFO and IT Director on specialized projects

Baltimore, Md, Us

Provided application and e-mail support at computer labTroubleshot all software and hardware issuesAdministered of 10 PC’s on Ethernet-based LANSupported XP Home Edition clients and 2000 Advanced ServerInstalled and provides support for DSL modem and routerAbility and motivated to learn new technologies quicklyWorked with minimal support and guidance

Full-Stack Web Development

Frontend Development Certificiate, Frontend Web Development

Associate Of Arts And Sciences (A.A.S.), Computer And Information Sciences, General

Bachelor Of Applied Science (B.A.Sc.), Database Administration/Computer And Information Sciences, General