Melissa Smith Email & Phone Number

San Diego, Ca, Us

New York, Ny, Us

Manage a team of highly skilled Technical Account Managers, aligned to the company's largest and most strategic customers. In addition to hiring, onboarding, handling escalations, and coaching team members, I also contribute to improving team processes, sales, and cross functional projects.

New York, Ny, Us

Continued TAM responsibilities and activities, with additional focus on mentoring new TAMs and contributing to team culture, resources, and processes.

New York, Ny, Us

Partnered with Datadog's largest and most strategic customers on their observability goals, including:- Large scale product adoption and migration from former tooling- Developing and executing a novel enhanced support model during a highly publicized customer product launch- Developing dashboards to be viewed by entire company + executive suite, requiring product enhancements- Building and delivering tailored workshops focused on best practice adoption- Handling high pressure customer escalations - Cost visibility and optimization projects.

Bellevue, Wa, Us

Built and executed programs, processes, and content in support of onboarding, retaining and expanding a high volume of SMB customers

San Francisco, Ca, Us

- Supporting large enterprise and SMB customers by building technical relationships, solving technical issues and helping to incorporate their feedback into the product. - Training new Solutions Engineers in the US and EMEA, educating sales team on product and process, and creating onboarding documentation.- Creating technical marketing content and supporting field events

San Francisco, Ca, Us

Gathering requirements, defining scope of work, and providing implementation a technical support for projects such as:・ Design and implementation of WordPress based, public facing website representing 2 major hospitals and over 50 clinics. This includes creating training and on boarding process for non-technical content editors, as well as creating support documentation and workflows for technical team.・Development of budgeting and project approval workflows and materials.・Implementation and support for workplace engagement survey for 10,000 staff members. ・Process development for new IT PMO.

I served beers at night while taking post baccalaureate courses during the day.

San Francisco, Ca, Us

I developed menus and prepared exciting and healthy lunches and dinners on a tight budget and maintained an inspection passing kitchen from May through late September. I traveled and worked in the off season.

Berkeley, California, Us

Procured and Managed food for 150 live-in coop members. Organized and lead cooking teams for 150-person dinners 7 nights a week and brunches on weekends. Organized and executed catered events for 300.

・Planned, promoted, and executed events for Earthweek 2009, Sustainable Redesign of Sproul Hall Charrette, and year-long student run Victory Garden Installation.・Drafted proposal for Victory Garden, organized volunteers for installation and upkeep. Organized classes, workshops, and third-party events in Victory Garden

Bachelor Of Science (B.S.), Agroecology And Sustainable Agriculture

Social And Cultural Analysis

Education record