Maddy Closs Email & Phone Number

Tracy City, TN, US

Remote

Remote

Durham, North Carolina, United States

Durham, North Carolina, United States

Raleigh-Durham, North Carolina Area

Chapel Hill, North Carolina, USA

• Provided instructors and volunteers with extensive education on technical and interpersonal skills required for repairing medical equipment in low-resource environments, cooperating with professors in partner.
• Examined design curriculum and implemented a complete overhaul to adapt Human-Centered Design practices, evaluating needs and product lifecycle in low-resource medical settings.
• Piloted the creation of content and the design of an online training module with the goal of preparing volunteers for work in the field.
• Evaluated data collected from research and organized it into reports.

Chapel Hill, NC, USA

• Orchestrated recruitment, interviewing, training, and supervision of a team of 20 contractors and 200 volunteers who operate on 11 programs across 9 countries, conducting repairs on more than 2,000 pieces of medical.
• Developed and nurtured key relationships with Ministries of Health, university partners, and other NGOs on 5 continents by collaborating with NGO leadership and in-person networking.
• Assisted partners by utilizing complex understanding of medical device lifecycles gained from personal clinical experience in over 50 hospitals.
• Charted the development of a $900,000 budget, administering project execution across 5 continents.
• Organized and facilitated the foundation and establishment of 5 new programs without increasing administrative cost by streamlining data management and personnel training.

Rwanda, Cambodia, Nepal, Uganda, Tanzania, Mongolia

• Provided extensive support and supervision to volunteers as they operate alongside local biomedical technicians in Rwanda, Cambodia, Uganda, Tanzania, and Mongolia.
• Organized, facilitated, and instructed labs for assembly, troubleshooting, and repairing of power supplies and over 20 types of medical equipment.
• Navigated the design of a customized pilot study in Rwanda for a Johns Hopkins team developing a medical equipment troubleshooting Android app.

New Orleans, LA

• Oversaw the instruction and grading of a lab that introduces students to the foundations of algorithm development and programming, basics of matrix algebra, numerical analysis, and the solving of ordinary differential.

New Orleans, LA

• Administered the training and supervision of clients on the use of 3D printers (LulzBot and Ultimaker) and laser cutters (Epilog Helix 24).
• Maintained the day-to-day functioning of the lab, overseeing inventory and documentation.

Huye, Rwanda

Diagnosed and repaired local medical equipment in 3 Rwandan hospitals with a repair rate of over 70%. Performed interviews with local doctors, nurses, and administrators assessing medical equipment needs in Rwanda. Initiated and facilitated a new relationship between EWH and two district hospitals.

Tulane University

• Directed the scheduling, facilitation, and orchestration of semi-weekly Supplemental Instructional meetings for analysis of material, group work, and reinforcement of problem-solving skills and study habits.
• Organized workshops around calculus to prove extra education to students.
• Collaborated with other team members to design presentations and educational activities.
• Provided information on various resources and services available to students.

Jemez Springs, New Mexico

• Controlled the training and supervision of a team of 120 counselors over a period of 9 weeks.
• Oversaw the maintenance of ultimate responsibility for the safety of 200 sleep-away campers per week from ages 8 to 14.
• Orchestrated the collection and administration of medications as needed for each camper.
• Maintained records and documentations and handled payments and transactions.

Albuquerque, New Mexico

• Conducted one-on-one interviews with disabled clients regarding the limitations caused by their disabilities in terms of daily function and their previous work experience with the goal of preparing evidence for Social.
• Oversaw extensive data entry duties for the organization, which was moving from paper to paperless records.
• Provided exceptional customer service to all customers, creating a warm and welcoming environment.
• Mastered the database program Prevail and utilized it effectively in my day-to-day operations.
• Operated the phones, answering calls and responding to queries in a timely and effective manner.
• Administered client billing and the filing and completion of general computer paper work.